Individual Giving Officer

The Opportunity

An exciting opportunity has arisen to join the Giving team at Plan International Australia as an Individual Giving Officer, with a strong focus on our Regular Giving programme. This is an 11 to 12 month fixed-term position, covering a Parental leave term within the team. The role will primarily support our Regular Giving Manager to oversee a $21 million (and growing) portfolio of Regular Giving income from two major areas: child sponsorship and non-child sponsorship Regular Giving. There will be a strong focus on optimising partnerships with our external fundraising suppliers, particularly in face-to-face, telemarketing and digital fundraising. The role is accountable for ensuring suppliers meet their performance KPI’s and will also support the wider Giving team’s direct marketing and retention activities.

Who are we?

Plan International is an independent development and humanitarian organisation that advances children’s rights and equality for girls.

We believe in the power and potential of every child. But this is often suppressed by poverty, violence, exclusion and discrimination. And it’s girls who are most affected.

Working together with children, young people, our supporters and partners, we strive for a just world, tackling the root causes of the challenges facing girls and all vulnerable children.

We support children’s rights from birth until they reach adulthood. And we enable children to prepare for – and respond to – crises and adversity. We drive changes in practice and policy at local, national and global levels using our reach, experience and knowledge.

We have been building powerful partnerships for children for over 85 years, and are now active in more than 80 countries.

What it’s really like

An average day in the PIA, the Giving team is quite varied – no day will be quite the same, but throughout your time, we will see you performing these duties:

• Optimising fundraising partner performance through training, call listening, contributing to regular WIPs and performance meetings and helping our external suppliers enhance our fundraising programmes.

• Producing fundraising collateral including pitch material, telemarketing call guides, lead generation collateral, impact reports and other engaging communications for our donors.

• Help identify and implement new opportunities within our current Regular giving portfolio from new creatives to new products and channels through to optimising technology and developing process improvements in order to maximise Return on Investment for the overall program.

• With the support of the Regular Giving Manager and Associate Director of Giving, develop partnership agreements including negotiating contract terms and constantly reviewing and assessing performance against agreed criteria.

• Work with the wider Giving team across other channels including direct mail and digital with a strong focus on donor retention and ensuring a fantastic donor experience.

Our office is in Southbank. We’re looking for someone who can undertake some of their work here, and some of their work at home.

We work hard, but we are always flexible and supportive, offering inclusive leave. We have weekly team meetings, and regular organisation-wide catch ups. From salary packaging to an Employee Assistance Program to support your wellbeing, we are a people-first workplace.

Who are you?

We’re looking for a confident communicator who can run training sessions, motivate fundraising teams and manage and optimise performance. You will also need strong numeracy skills, an eye for detail and be meticulous in tracking performance KPI’s and expenditure.

The core skills we are looking for are:

• Experience in revenue generating programmes, preferably Regular Giving

• Excellent written and verbal communication skills, including the ability to run training and manage performance

• Excellent data skills and the ability to monitor and report on income and expenditure budgets

• Understanding of digital fundraising

• Campaign or Project Management experience

• Experience with CRM systems and power bi or similar data visualisation tool

• Demonstrated financial acumen

Hours, pay and start date?

This is a full time fixed term position that falls under Level 3 of the SCHADS Award. We are looking for someone to begin the role in January 2024.

Salary range $70,000 to $80,000

What’s Next?

Read the full Position Description (here) and see whether you think the role is right for you . If you’re interested, upload your cover letter and resume through either SEEK, Ethical Jobs or Pro Bono Careers. Include in your cover letter how your skills align with the criteria as set out in the PD.

Once we’ve got these, if you advance to the next stage, you will be contacted and invited to an interview, either online or face-to-face at the office.

Please note: When you apply, please feel safe to tell us the pronouns you use if you’re comfortable doing so, as well as any adjustments you may need throughout your interview and employment.

Apply before 5PM, Monday 18th December 2023

Our commitment

We make hiring decisions based on your skills, passion and experience – this experience extends outside the workplace, and includes lived experience. Even if you don’t wholly fit the criteria, we still want to hear from you! At PIA we believe in looking for perspectives and abilities that new team members can bring and add to our culture.

We are dedicated to working with people from all sectors of the community. We strongly encourage applications from the Aboriginal and/or Torres Strait Islander community.

Plan International believes that in a world where children face so many threats of harm, it is our duty to ensure that we, as a child-safe organisation, do everything we can to keep children safe. As part of the screening process, candidates will be required to complete a satisfactory National police Check, sign our Safeguarding Children and Young People policy and code of conduct, and where necessary complete a Working with Children Check.

Join Plan International Australia and help create justice for children and equality for girls.