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Form of workThis role is ideal for someone who thrives in a customer-focused environment and is passionate about leveraging technology to solve complex problems.
Key Responsibilities:
- Provide high-quality Level 2 technical support to our clients, ensuring timely resolution of issues and outstanding customer service.
- Manage client accounts, acting as the primary point of contact for IT-related concerns, and building strong, professional relationships.
- Troubleshoot and resolve issues related to the Microsoft software stack, SQL, and other relevant technologies.
- Travel to different client sites as needed to deliver hands-on support, requiring a reliable mode of transportation.
- Collaborate with the internal team and clients to improve IT systems and processes, enhancing efficiency and client satisfaction.
- Maintain up-to-date knowledge of industry trends, emerging technologies, and best practices in IT support.
Requirements:
- Proven experience as an IT Support Engineer, System Administrator, or similar role, with a focus on Level 2 support.
- Strong familiarity with the Microsoft software stack, SQL, and related technologies.
- Excellent problem-solving and analytical skills, with the ability to troubleshoot complex technical issues effectively.
- Outstanding customer service skills, with a proven track record of managing client accounts and building positive relationships.
- Strong communication and interpersonal skills, capable of explaining technical concepts to non-technical users.
- Ability to work independently, manage multiple priorities, and adapt to changing environments.
- Must possess a valid driver's license and own a car for travel to client sites.
If you’re well suited to the opportunity, we’d love to hear from you.
You can apply by clicking “apply now” or for a confidential discussion and further information, feel free to contact Jamie Weir; at *****@fourquarters.com.au OR 0421867***
