Inside Sales Representative

My client are seeking a Customer Service Representative to contribute to positive sales growth by managing customer experience.

Client Details

Work with this large multinational engineering business specialising in advanced materials science, engineering and manufacturing. The company is well known for its innovative products and solutions,

Description

Day to day duties involve:

• Provide Account management and quality customer service to local, national and international customers and distributers with enquires in an efficient, positive and professional manner
• Liaising and communicating with internal stakeholders (such as production and logistics department) to ensure client's deadlines and expectations are met.
• Responding to tender and quotations requests and support mid-level dispute resolution and liasise closely with client.
• Focus on improved customer service initiatives by streamlining sales, order management processes, and resolve customer complaints while prioritizing customer satisfaction and loyalty.
• Provide effective and efficient administration support as required
• Sales & Finance Administration:
• Process sales orders received via email or phone and check Sales orders and invoices processed accurately within acceptable time frames
• Check and confirm customer account status, discount, inventory & pricing
• Data Entry for entire production and release order to warehouse via Pronto
• Review Pending Invoice Register on a daily basis to ensure orders have been processed and/or accounted for or despatched
• Keep track of pre-payment customers for payment and inform production accordingly
• Actively participate in team meeting and contribute to the goals and objectives of the office administration team including production and dispatch team
• Review and update invoice date/details including shipping details and Merge documents of orders been despatched for Finance Team and assist Finance Team with reporting

Profile

We are looking for an experienced individual with exceptional customer service skills, who will build relationships with existing customers and be able to identify opportunities for sales growth through value selling.

The candidate will have excellent written and verbal communication skills along with a high attention to detail when processing sales orders. They will be able to prioritise and multitask effectively. This role requires the ability to work independently and also work within a broader team, the candidate will be a team player.

The ideal candidate will demonstrate the company values of ambition, innovation, collaboration and demonstrates integrity.

Experience with PRONTO would be highly advantageous.

Job Offer

• Malaga location with onsite parking
• Work for a large multinational

To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Rebecca Jordan on +61 8 6430 6410