AddressWe're seeking a dedicated Installation Coordinator to join our client's commercial department and ensure seamless coordination between their internal teams and external customers.
- Full time permanent position based in the northern suburbs of Gold Coast
- Be part of a close-knit team that are supportive and collaborative.
- Learning and development opportunity
Key Responsibilities:
- Customer Interaction: Be the primary point of contact for customers and vendors, providing regular updates and addressing inquiries.
- Scheduling: Arrange appointments with customers and field technicians.
- Resource Management: Process purchase orders and organise necessary materials.
- Collaboration: Gather project requirements from sales and service teams.
- Issue Resolution: Monitor progress and handle any delays or issues.
- Post-Installation Follow-Up: Ensure customer satisfaction and resolve concerns.
- Record Keeping: Maintain documentation of installations and feedback.
- Process Improvement: Identify opportunities for enhancing efficiency.
Skills and Attributes:
- Customer Focused: Commitment to client satisfaction.
- Strong Communicator: Exceptional written and verbal skills.
- Team Player: Work independently and collaboratively.
- Problem Solver: Patient and respectful approach to resolving issues.
Experience, Licences & Qualifications:
- Experience: Previous experience in an administrative or business systems role.
- Technical Skills: Proficient with Microsoft Office and knowledge of Excel
- System Knowledge: Experience with job management systems like AroFlo, ServiceM8 or similar.
Why work for our client:
- Be part of a close-knit team that are supportive and collaborative.
- Be part of a workplace that values positivity, mutual respect, and a friendly atmosphere.
- Learning and development opportunity
- Opportunity for growth
- Enjoy the convenience of supplied uniforms.
If you have exceptional organisational skills, a detail-oriented mindset, and a passion for delivering high-quality results, we want to hear from you! Apply now to join our client's team and make a difference in their customer service journey. If you have any queries about the role, please email ***************@hudson.com
