Intake and Assessment Officer

Are you passionate about human rights? Do you have a passion for helping the voices of people with disabilities be heard?  Are you looking for flexible working arrangements in a supportive Team environment? If yes, we would like to speak to you. 

• Competitive salary 
• Salary sacrifice arrangements 
• Flexible working conditions
• Bonus Christmas leave on top of annual leave entitlements 
• Professional development support 
• Access to our Employee Assistance Program 
• Hours of work: up to 38 hours per week is available
• Location:  West Perth

ABOUT PEOPLE WITH DISABILITIES WA 

Since 1981 PWdWA has been the leading disability consumer organisation representing the rights, needs, and equity of all Western Australians with disabilities. 

We provide access to information, and independent individual and systemic advocacy with a focus on those who are most vulnerable. 

PWdWA is run by and for people with disabilities and aims to empower the voices of all people with disabilities in Western Australia. 

ABOUT THE ROLE 

As an Intake and Assessment Officer, you will be responsible for handling all inbound calls and actioning outbound calls. You will be the first point of client/agency contact and will refer clients to Individual Advocates through a client-centered, disability-informed approach, that will support the individual needs presented by the client.   

Throughout the triage and Assessment process you will actively listen to clients and ask questions in order to provide accurate information to determine how best to serve the client, including the client’s capacity to self-help.

People with disability are strongly encouraged to apply, and personal experience of disability will be highly regarded.

CAPABILITY PROFILE

Education/Training/Qualifications (or equivalent experience):

• A Tertiary or TAFE qualification or demonstrated experience in a relevant discipline.

KEY SELECTION CRITERIA 

Essential: 

1. Demonstrated experience engaging and assessing client needs.
2. Ability to build positive relationships across a diverse range of stakeholders that includes government, community, private and the general community.
3. Effective interpersonal and communication skills in both written and verbal forms.
4. Ability to organise and maintain a confidential database and keep records with outcomes focus.
5. Proficient in the use of computers and systems.

Desirable:

• Knowledge and experience of disability services and the issues impacting on people with disabilities, their families and carers. 
• Previous customer service experience.

TO APPLY  

Applicants must provide a cover letter addressing the selection criteria with a current resume via SEEK. 

If you would like a copy of the Job Description, or further information about the position, contact the General Manager at ******@pwdwa.org

Applications close 5pm (AWST) Sunday 7 April 2024.