Sydney - Inner Suburbs & CBD, Brisbane - Inner Suburbs & CBD, Melbourne - Inner Suburbs & CBD, VariousMax Term Full TimeHuman Resources & TrainingPay Band 4
- The opportunity to make a genuine difference & contribution
- 12-month contract opportunity based in Brisbane, Sydney or
- Ensure accurate recording and maintenance of customer identification relevant to the resolution of complaints.
- Deliver timely resolution of customer concerns, communicating effectively with customers in writing or verbally to resolve their complaints using privacy principles, industry codes and legal and company standards.
- Achieve team performance benchmarks and targets including the tracking, resolution and reporting of complaints.
- Meet quality audit requirements and benchmarks on a consistent basis for all written complaints.
- Attention to detail - accurate and timely recording of all aspects of complaints management.
- Effectively resolve a complaint by performing a review of our business decisions and policies (fair and reasonably), balancing the needs of the business and our customers.
- Supports leadership team to define objectives/deliverables and required resources to achieve targets.
- Contribute to team goals and performance standards through active participation in teamwork and proactive support for peers.
- Be a passionate role model and a proactive team member.
- Qualifications and/or experience in Dispute Resolution and/or complaints handling desired.
- Business Banking, Personal Banking or Lending experience desired.
- Exceptional written and verbal communication skills, in particular the ability to communicate technical legal terms/findings in 'plain English' to customers
- Having a genuine customer focused approach with the ability to recognise and implement business strategies to drive profitable growth, customer acquisition, customer experience and sales productivity.
- Give back to our communities with payroll giving, donation matching and paid volunteer leave.
- Prioritise your work/life balance with our robust employee assistance program and dedicated employee council.
- We offer support and various programs for our people: Employee Assistance Program (EAP), Health & Wellbeing, Study Support, Employee Referral Program, Facilities for nursing mothers, Company share options, Social club, Years of Service Recognition.
Applications close: 30 Apr 2024 AUS Eastern Standard TimeDon't see a job for you?Don't see your dream job posted? No problem, sign up for job alerts and we'll let you know once something becomes available.
- Multiple locations
- 30 Apr 2024
- Multiple locations
- 30 Apr 2024