Address- Band 6 ($88,168- 104,466) + Super + ADO
- Hybrid work model, Officer location
- This role offers the opportunity to work with Council’s core Business Systems & to be part of some exciting transformation projects.
Together, Different Future
As one of the fastest growing municipalities in Victoria, Cardinia Shire Council is a dynamic, progressive, and inclusive local council. Our success lies in working together, doing things differently and preparing for the future.
We’re looking for people who dream big and want to be part of creating meaningful change in our community.
About the opportunity
Join our team as our IT Business Systems Administrator, where you will manage the technical and functional operation of Core Corporate Business Systems and support our service desk to deliver high-quality incident and change resolution services.
You will make an impact by
- Investigating, analysing, and prioritising assigned incidents and service requests for core Business Systems.
- Install, update, and maintain applications by ensuring that the software is up-to-date and functioning properly.
- Managing all processes, creating/redesigning/improving business processes considering existing system capabilities and system architecture, in consultation with key stakeholders.
- Proactively seeking out and identifying business system changes to improve work-flow efficiency, work practice, security, data, or reporting for business teams.
- Proactively collect feedback on system/application usage and common user concerns to identify trends and recommend improvements to enhance the software.
- Managing application security including provision of user roles, profiles, sharing rules, workflows, and groups.
- Providing one to one training to end users on an as-needed basis, to ensure positive adoption and best use of the systems.
- Documenting internal system processes and workflows and assisting business teams in creating new system processes and associated reporting.
- Excellent vendor management skills to work though the issues to closure.
- Assisting in Data Quality, integration, migration and maintenance for Business Systems.
What you will bring
- Technical and software support skills, with a focus on CRM systems like Open Office.
- Essential knowledge of IIS, messaging queue, SQL, and ODBC databases.
- Basic knowledge of database design, application to database mappings, database querying and experience with Crystal and Microsoft SSRS report writing tools
- Familiarity with IT Business Systems, applications and digital transformation experience.
- Effective training skills to onboard new users.
- Experience in a networked environment with MS Windows & MS Applications.
- A background in Information Systems, supported by a tertiary qualification and at least two years of industry experience in CRM administration.
If you are eager to apply your experience, skills, and passion to a role that promises lasting impact, we’re excited to connect with you. Your proactive approach to managing complex projects and competing priorities will contribute to our success.
Why work with us
- Activity based and hybrid work model.
- Opportunities to work on innovative and impactful initiatives that make a real difference to the community.
- Professional development opportunities, including training and education programs, and leadership development initiatives.
- A commitment to sustainability and environmental stewardship, with initiatives to reduce the Council's carbon footprint and promote sustainable practices in the community.
- A focus on work-life balance, with programs and initiatives designed to support employees' physical and mental well-being.
- Discover these benefits and how we support and value our employees throughout their career journey. Click here.
To apply
- Please complete the online application form, including your resume and a brief cover letter demonstrating your suitability to the role.
- Applications close, 2nd July 2024
- For further information regarding the role please contact Sri Tirunagari, Coordinator - IT Business Systems on 5943 4758 or refer to the position description.
Cardinia Shire Council is an equal opportunity employer committed to an equitable, diverse, and socially inclusive work environment and a positive, barrier-free recruitment process. We welcome applicants from an Aboriginal and Torres Strait Islander heritage, people living with a disability, LGBTIQ+ and people from culturally diverse backgrounds to explore career opportunities with Cardinia Shire Council. If you have any support or access requirements, we encourage you to advise us at the time of application by contacting us on 1300 787 624.
All successful applicants will be required to undertake a National Police Check and pre-employment medicals, certain positions may also require a Working with Children Check.
You must have valid Australian Working Rights to be considered for this role.
