AddressAbout the Royal Flying Doctor Service South Australia / Northern Territory (RFDS SA/NT)
We are trusted leaders in providing aeromedical and primary health care services to people in remote, rural and regional locations across South Australia and the Northern Territory. Our five-year Strategic Plan is focused on growing as an innovative, responsive and better-connected health service provider for all Australians.
Watch stories about our people, patients and the communities we serve at finestcare.com.au
About this Opportunity
Reporting directly to the IT Services Manager, as the IT Service Desk Engineer, you will be motivated to provide customer focused IT services to RFDS SA/NT staff and leadership to the IT Service Desk team.
We believe our people – all of our people – keep the Royal Flying Doctor Service flying.
Specifically, you will:
• Oversee and develop the operations of the IT Service Desk operators, ensuring efficient handling of incidents, service requests, and inquiries.
• Maintain high levels of customer satisfaction by ensuring prompt, courteous, and effective support.
• Coordinate and manage high-priority incidents, ensuring timely communication and resolution.
• Maintain the network, equipment and software.
• Identify areas for improvement and implement changes to enhance service quality and efficiency.
About You
You are:
• Customer and solution focused.
• Equipped with an in-depth understanding of hardware installation and fault-finding techniques.
• Proactive with exceptional problem-solving skills.
• Flexible in relation to work hours and locations.
To be considered for the role you require:
• IT industry experience supporting VMware, Windows Servers, Remote Desktop Services/Citrix in a WAN environment, PC’s, Thin Clients and Mobile Devices.
• Experience in the application of project management techniques.
• Experience supporting an IT Help Desk.
Our Benefits
As part of our team, you can expect to be provided with challenging, interesting work and be supported to achieve your best. The RFDS offers a supportive environment where our people are valued, and professional development is encouraged. In addition, we also offer:
• Free onsite parking.
• Employee Assistance Program
• Comprehensive orientation program for new starters
• Generous annual salary packaging options to reduce your taxable income including:
• packaging up to $15, 899 of your salary towards loans, rent and bills
• packaging of an additional $2,650 of your salary via a meal and entertainment card.
Further Information
To access the position description, please click here.
For a confidential discussion in relation to the position, please contact George Fotoulis, IT Service Management via 0458 175 ***.
For a confidential discussion in relation to the recruitment process, please contact Nicola Beckwith-Jones, People and Culture Business Partner via 0499 715 ***.
Applications close at 11:59pm on 20 June 2024.
Please note that we are unable to accept late applications, or applications submitted via email.
The RFDS has mandatory vaccination requirements. Please contact us if you would like to know more.
Please note, we reserve the right to appoint to the position before the published closing date. Interested applicants are encouraged to submit an application as early as possible.
The Royal Flying Doctor Service is an equal opportunity employer that fosters a positive culture and offers a diverse, safe and supportive work environment. Aboriginal and Torres Strait Islander Applicants are encouraged to apply.
