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Form of workIT Support Officer
Full Time Position
Melbourne, VIC
Hertz is more than a rental car business. It is a global company proud to dedicate itself to meeting customer needs by offering a wide variety of vehicles and services. Boasting a rich history of significant first steps, ambitious ideas and innovation, Hertz has evolved into the reputable global brand it is today. Our global company includes our other reputable brands of Thrifty, Dollar, Ace and Flexicar. At Hertz we drive a ‘One Team’ culture which means at Hertz you will be exposed to all our different brands and be apart of a global multibrand team. We value people, driving change and winning together. If these values resonate, then Hertz is the place for you to achieve your career goals.
To continue our success in the future of car rental, we’re looking for customer focused, high performing IT Analyst to join our exceptional team and grow your career!
What are the Perks?
- Profit Sharing Program
- Generous discounts on our brands
- Opportunity for remote working
- Employee Car Sales Program
- Car Leasing Program
- On-site Airport Parking
- Additional day leave per annum
- A focus on sustainability
- Targeted charity partnerships
- Key focus on wellbeing and safety
- WGEA Certified workplace
Join us in our new office right near South Melbourne Markets!
- Brand new fitted out office in the heart of South Melbourne
- Bookable free parking
- Green building
- Modern facilities with access to end of trip facilities
About the Role?
As an IT Analyst, you will be responsible for assisting and liaising with end users and facilitate resolution of PC, Network and other IT problems. The role requires a service management attitude, promoting best practice throughout the IT team to ensure that service levels are maintained.
The key responsibilities of the role include:
- Provide level 1 and level 2 ICT support across the business
- Respond to support calls by email, telephone, or onsite visits.
- Responsible for installing, configuring and maintaining computer systems and networks. Diagnose hardware and software issues, perform system upgrades, and provide technical support to end-users by email, telephone or onsite visits.
- Ability to Deploy Operating System Images
- Assist with managing small to mid-size IT projects
- Provide effective change management, incident management, risk management and continuity planning utilizing best practices in systems support and service delivery, preferably with the ITIL framework
- Administer and ensure IT security and compliance in line with company standards and ICT policy
- Flexible approach to travel in order to support the region.
About You?
To be successful in this position, our newest team member will have the following:
- CCNA, MCSE, ITIL, Project Management or equivalent certification would be highly regarded
- Must have 1+ year experience in similar role
- Experience with troubleshooting Office 365 products (Teams, Outlook, Word, Excel, PowerPoint and One Drive).
- Strong Windows 10 and 11 support and troubleshooting skills are required.
- Basic networking (TCP/IP, DNS, DHCP, LANs, WANs etc.) and server knowledge.
- Knowledge of Deploy Operating System Images to a computer (preferably using SCCM)
- Experience with Active Directory management
- Demonstrated skills in Incident Management, Change Management and Problem Management (ITIL Certification preferred)
- Ability to identify problems, make decisions, create solutions and take actions
- Self-motivated and directed with an attention to detail and strong customer service focus
- Ability to work under pressure, managing multiple priorities to strict deadlines within a highly demanding technical environment
- An understanding of deploying new PC, printers and laptop equipment
About the Offer?
In return for your hard work and dedication, in addition to the company perks, you will be rewarded with:
- A competitive annual salary package
- Opportunities for career growth and development
- A supportive team environment
- Employee Benefits and a motivating company culture
At Hertz we pledge to provide a safe and supportive work environment for everyone. We are an inclusive business who welcomes diversity and we encourage applications from all candidates, including Aboriginal and Torres Strait Islander peoples, the LGBTQI+ community and people with disabilities.
This is a brilliant opportunity for an individual who is passionate about customer service and has the ability to work collaboratively as a team to achieve targets.
Please note Police Background Checks will be completed for external candidates as part of the Recruitment Process
