It Technical Advisor

Seeking a motivated IT Technical Advisor with excellent communication and interpersonal skills.Department: Victorian Building Authority
Work Type: Ongoing - full time
Job Function: IT and Telecommunications
Classification: VPSG4
Work Location: Melbourne - CBD
Reference: VG/1573A
Closing Date: 18-Apr-2024
Salary Range: $92,332 - $104,762
Job Duration: N/A
File Attachment:Contact: Shruti Sodha
Contact Details: Shruti.Sodha@vba.vic.gov.auPosition DetailsPosition overviewThe Victorian Building Authority recognises that its enterprise data is a strategic business asset and increasingly, is seeking to use operational data to optimise processes and support greater business intelligence. As with many other organisations, the rapid growth in IT systems and data stores has resulted in a complex and fragmented landscape, where potentially valuable data lays trapped in fragmented inconsistent silos of applications and databases.Reporting to the Service Desk Team Leader, the primary responsibility of the Technical Advisor is to provide level 2 and 3 IT support to the organisation and specialist support for Windows 10, Office365, Exchange online, One drive application as well as infrastructure functions.This position plays a key role in liaising with internal stakeholders for IT issues and subject matter expertise, coordinating upgrades, providing training for end users, and liaising with vendors and other external stakeholders.What we are looking for:

• Demonstrated technical knowledge in Microsoft O365, Exchange Online, CRM Dynamics 2016/365 and Azure services.
• Demonstrated problem solving skills including the ability to use conceptual and analytical skills to analyse issues.
• Strong understanding of infrastructure, Intune, AD, DNS and DHCP.
• Strong customer service and stakeholder engagement skills including excellent communications skills, both verbal and written.
• Tertiary qualification in IT or similar relevant qualification is required

VBA CommitmentThe Victorian Building Authority embraces a diverse and inclusive culture who work together for the benefit of all Victorians. Our recruitment is best practice and free from bias, we recruit based on merit and equity regardless of age, disability, religion, gender, sexual orientation or cultural background.We have an amazing employee engagement program, remote working setup, health and well-being and learning and development programs to ensure our people are fit for work and inspired to be the best they can. We are always looking for talented new people to join us with a broad range of skills and experience who are curious, keen to learn and enjoy serving the community they live in, so if this sounds like a place you'd like to work and you think you have what it takes, we‘d love to hear from you and encourage you to apply now!What you can expect:

• Flexible work arrangements with a hybrid, work from home and office model
• A competitive salary

How to Apply:We require you to upload:

• A detailed copy of your resume
• A cover letter briefly outlining your relevant experience and what attracted you to the role
• Any other qualifications or licence if applicable

Please note:

• Only electronic applications submitted via careers.vic.gov.au will be accepted.

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