Address
Form of work- Employer of Choice and supportive team
- Permanent position
- Brisbane based – hybrid working model
Join our dynamic Service Management Team to support and mature our Managed Services ITSM capability, delivering quality outcomes to our new and existing customer base.
Who is Data#3?
Listed in 1997, Data#3 is now an ASX200 listed company reporting revenues of $2.5 billion in the 2023 financial year. Headquartered in Brisbane with more than 1,400 employees, it has facilities across 12 locations in Australia and Fiji.
Voted HRD’s Employer of Choice for the last 8 years, Data#3’s culture is built on five core values; Honesty, Excellence, Agility, Respect, and Teamwork (HEART) and these values are integral to the way Data#3 works internally and externally with our customer.
In this role you will:
- Lead the coordination and management of ITSM processes, including incident management, change management, problem management, service request management, and other relevant processes.
- Develop process workflows, procedures, and work instructions to support the implementation and execution of ITSM processes.
- Responsible for providing operational reporting and metrics for service level reporting
- Collaborate with teams to integrate ITSM processes with existing tools and systems
- Support process deployment to new clients, with an in-depth understanding of contractual support requirements
- Identify and implement continuous improvement opportunities across the processes.
Why do we want you?
- Proven operational ITSM process management experience following the ITIL framework (ITIL V3/4 certification)
- Demonstrable process deployment and continual service improvement experience.
- Strong communication and influencing skills.
- Excellent ability to manage multiple high priority activities.
- Flexibility to adjust to changing requirements, schedules and priorities.
- Self-driven and resourceful to achieve goals independently, as well as work well in groups.
- High level of IT literacy – MS Office (Word, Excel, PowerPoint, Visio) and SharePoint.
Please note that Data#3 will request as part of the recruitment process, reference checks and verification of your right to work in Australia. You may also be required to undertake background checks and police checks for security clearance pertaining to specific job requirements.
Ref No. KAWI111413
