Address- NSW, ACT, NT, SA, TAS, WA. WFH Hybrid
- 12 + 12 month contract (ability to obtain a Baseline security clearance required)
- Must have Microsoft and ITIL certification
Our client, a Government entity focused on the aged is seeking an ITSM Tool Specialist.
About the client
They protect and improve the safety, health, wellbeing and quality of life for people receiving aged care services.
About the role - ITSM Tool Specialist
This role will be responsible for the maintenance as well as the uplift of the tool across ICT as well as non-ICT areas.
Duties
- Analyse system requirements and address any relevant problems, ensuring the solution aligns with business objectives
- Provide expert advice on ITSM tool configuration, automation, and integration
- Provide training and support to stakeholders to maximise the value of the ITSM toolset
Skills / Experience
- Extensive experience in the operation and implementation of ITSM tools such as ServiceDesk Plus
- Experience in workflow automation, API integration and ITSM tool enhancement, and a strong understanding and experience in ITIL service management practices
- Experience with the operation, enhancement and integration of the ITSM tool
How to apply
To be considered for this role (JOB ID: EF9416), please forward your resume to Eric by clicking the Apply for this Job button. Please note that this role closes on the 28th of May.
Recruitment Hive: (02) 6299 1***
