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SalaryAbout Us:
Our mission is to create opportunity through movement. We started in 2010 to solve a simple problem: how do you get access to a ride at the touch of a button? More than 15 billion trips later, we’re building products to get people closer to where they want to be. By changing how people, food, and things move through cities, our is a platform that opens up the world to new possibilities.
About the team:
The APAC Public Safety Team consists of highly motivated professionals who are responsible for interactions with law enforcement and Public Safety agencies across the region. We are committed to safety and privacy and are constantly seeking to build trust within our law enforcement & public health communities.
About the role:
The Public Safety Response Team (PSRT) manages requests for user data from police, the judiciary and other government intelligence agencies around the globe. These often involve emergency circumstances which require an immediate response. Every request is unique and must be checked for legal compliance prior to commencing exhaustive research to identify the exact data requested.
We are Seeking a highly-motivated, detail-oriented person with a strong work ethic to join our team of privacy and safety specialists processing requests for user data. The successful applicant will be able to demonstrate excellent judgment, prioritise effectively and work collaboratively whilst under pressure; communicating effectively with partners. The candidate should enjoy a fast-paced environment, dealing with real-time emergencies and have strong analytical skills.
Role: Public Safety Response Specialist
Location: Sydney or Melbourne candidate
Hours: Monday - Friday, 9am - 6pm | coverage for weekends and public holidays where required
Pay rate: $34.58p/hr + super
The candidate will:
● Respond to law enforcement and public health data requests in accordance with PSRT guidelines, policies and playbooks (comprehensive training will be provided);
● Directly engage with law enforcement and public health authorities for significant, complex or legally defective requests;
● Enforce data privacy protection per law and Data Privacy Policy.
● Maintain awareness of the criticality of developing, and maintaining, positive relationships with law enforcement for the local teams.
● Interact with police and other government agents in a calm, professional manner within a rapidly evolving environment.
● Receive, review and log internal and/or external requests and ensure proper documentation.
● Complete tasks and process requests in a timely manner and in accordance with SLAs. Perform request/problem identification and follow defined procedures to resolve correctly.
● Perform incident notification and escalation to ensure problems/requests/issues are communicated effectively and receive proper management attention.
● Be flexible and prepared to cover public holidays as necessary.
About you:
● Fluency (written and oral) in both English and Japanese.
● Able to work independently with impeccable judgment.
● Previous experience with disclosures to law enforcement agencies would be looked on favourably.
● Skilled in various computer systems, internet technology and software (PC, Mac, MS Office, online research, etc.)
