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Form of work
SalaryService Victoria is the one place to go for government services. It's our job to make things easy. Our customers give our services an overall 96% satisfaction score, and our app was the most downloaded in Australia for 2021.
The Service Victoria culture is dynamic and fast-paced, we're not what you'd expect from a government department. Our senior leadership team and the corporate areas (finance, procurement, budget) are close-knit and collaborative, an integral part of the organisation.
We work flexibly and remotely, using GovHub workspaces across Victoria for onsite collaboration. We have a mature digital services platform of contemporary cloud-based infrastructure, technical architecture and scalable and reusable common capabilities, with real-time integration into agency legacy systems. We use a range of market-leading technology, such as AWS, Salesforce, Node.js, React, MuleSoft, Sitecore (.NET), HTML/CSS/JavaScript, and Java. From a Salesforce point of view, we use areas such as Service Cloud, Experience Cloud, OmniStudio and Public Sector Solution.
About the role
As Service Victoria grows, and moves into its operational phase, we will continue to progressively add new transactions and new functionality to existing capabilities, including digital licences, digital proof of identity, online accounts and payments with a particular focus on our mobile app.
Service Victoria is now focused on building the future organisation and the appropriate IT organisation structure and capability that will allow the implemented solutions to be maintained, supported and expanded upon on an on-going basis. You will also have a chance to work on continuously improving our service offering by bringing in structured improvements based on data analytics and insights
This is an exciting opportunity to join a large, sophisticated digital agency where you can further your skills and make a difference. We will invest in your skills and training, and you'll get to work side-by-side with experienced developers.
We have used Agile methodology from the very start at scale. The role is in an Agile scrum team (a squad), working with other squads to understand and maintain the systems they've created.
Position Duties/Key Selection Criteria
- Develop or configure and update Salesforce according to specifications.
- Provide confident incident support across a range of systems.
- Test and debug code and configuration.
- Participate in code reviews and unit testing.
- Manage simple feature development.
- Confidently comments code, uses commit messages, etc, and adds to project documentation.
- Demonstrate how your configuration fits in with data and workflows for the best customer experience.
- A personal commitment to integrity, respect for others, and appropriate workplace behaviour.
- Certifications in relevant areas are highly desirable, especially in the areas of OmniStudio, Platform, Data Cloud, Experience Cloud, Service Cloud and/or Public Sector Solutions.
- Experience optimising the SDLC, agile delivery practices, and ITIL.
Flexible, hybrid, and remote working if you prefer (but you'll need to be based somewhere in Victoria as there's still a need to come to the office). Follow your ambition. Get the support you need to grow. There's plenty of room to move around and try new things. We foster supportive work environments and want a public sector workforce that's more diverse and inclusive. This means we're committed to the principles of equal opportunity and inclusion for all. Gender diverse, Aboriginal & Torres Strait Islanders and people with a disability are encouraged to apply.
Additional information
- Preferred applicants will be asked to provide evidence of their qualifications.
- Applicants must be an Australian Citizen, Permanent Resident or hold a valid work visa. Successful applicants will be required to provide proof of identity and submit a national police records check.
- Recipients of Victorian Public Service (VPS) voluntary departure packages should note that re-employment restrictions apply.
- Terms and conditions for department employees are subject to the Victorian Public Service Enterprise Agreement 2020.
- Pre-employment misconduct screening requirements
- Before a final offer of employment is made, preferred candidates will be required to complete a pre-employment misconduct screening declaration and consent form
Request this publication in an accessible format, please contact the Recruitment Team at peopleandculture@service.vic.gov.au – using the National Relay Service 13 36 77 if required (for more information visit ).
How to apply
Apply before the advertised closing date and all applications should include:
- a resume; and
- a cover letter which addresses the key selection criteria (within two pages)
