AddressAbout WHA:
Workforce Health Assessors (WHA) operate across Australia and New Zealand and offer a range of health services to support businesses screening for health and minimising risk. We specialise in candidate and employee health assessments and deliver quality results and exceptional service with a fast turnaround.
About the Role:
We are looking for a highly motivated individual who can prioritise and support their team. This person will be required to take a hands-on approach and help their team with day-to-day tasks as well as have a continuous improvement mindset and contribute to process improvements. This role would suit someone who has had senior administrative experience with a strong client focus. Experience in a medical or allied health field is desirable.
Your Responsibilities:
- Providing day-to-day support to Key Account Management team and key clients.
- Lead and mentor Key Account Advisors on a day to day basis including performance reviews.
- Promptly responding to requests within agreed timelines, and monitoring key client reporting.
- Management of onsite bookings to ensure a smooth process for clients and assessors.
- Support with monitoring and reporting to assigned Key Account performance against agreed SLAs.
- Promptly investigating client complaints and taking agreed actions by the Key Account Management Team and relevant managers to resolve.
- Assist the Business Development Managers with onboarding processes and admin support.
- Providing client pricing and packages specific to their needs which may include onsite testing and in clinic assessments.
- Identify and maximise upselling opportunities for existing clients.
- Responding to general enquiries and new business leads and allocating accordingly.
- Supporting large account managed client meetings and relevant networking events and participating where required.
About You:
- Demonstrated success building and maintaining strong effective client relationships, delivering exceptional Customer Service and resolving client issues.
- Demonstrated ability to manage a small team effectively.
- Strong relationship-building and interpersonal skills and sales and commercial acumen is highly desirable.
- Able to interpret client needs, and tailor approach, communication and solutions to suit differing clients and situations.
- Effective influencing, delegation and negotiation skills to resolve client issues/requests, maintain strong relationships with clients whilst adhering to WHA requirements to produce a positive outcome with both key clients and WHA.
- Excellent communication skills (both written and verbal), time management, organizational skills and experience managing competing priorities.
- Demonstrated ability to follow processes and guidelines in a changing results-driven environment.
- Good team player and able work autonomously and navigate ambiguity.
- Positive attitude with a strong desire to achieve client centred outcomes.
- Excellent administration skills and attention to detail, and able to use Mac, Microsoft Packages such as Excel and google suite.
How to apply:
Please submit a resume and cover letter addressing the required attributes, skills, and experience to the attention of the Head of Growth.
Shortlisting will commence prior to the closing date.
