AddressJob Req Number: 73904Time Type: Full Time
Are you passionate about putting customers first, delivering the best performance, and fostering true collaboration to keep the supply chains flowing? Join us and be a part of DSV’s global family.
DSV Air & Sea is seeking to hire a skilled and passionate Key Account Manager in Melbourne.
The main focus of this role is to manage and develop Key Accounts as assigned by the Manager, Key Account Management. Manage & build relationships, account development and contribute to the overall profitability of DSV.
Your typical day at DSV:
- Establish and maintain an effective customer management plan that includes a formalised review structure and business plan for each assigned client
- Develop new business opportunities and continually seek to expand DSV's share of our customer's business
- Work pro-actively with their assigned Key Accounts to improve our customer's awareness of 'Value Add's
- Assemble rate proposals and support Tender Management for all assigned key customers
- Maintain customer rate cards and organisational information in CargoWise One (CW1)
- Support operational stakeholders in developing IOP's & SOP's through sound knowledge of customer requirements
- Conduct customer visits & arrange monthly and/or quarterly business reviews
- Engage with Senior Management and key stakeholders across DSV to ensure best-in-class customer service
- Maintain meaningful, transparent relationships with customers across multiple levels
- Identify, research, and work collaboratively with DSV stakeholders to resolve customer issues
- Identify, research, and resolve customer issues using the computer system and overseas networks.
- Organise/attend regular customer meetings between DSV key personnel and customers to facilitate service improvements and consolidate customer relationships
About You:
- Experience in international freight forwarding & Account Management/Customer Care.
- Experience in managing and developing Key Accounts
Why DSV?
DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry that offers a massive network of possibilities, empowerment and growth opportunities You’ll join a talented team of more than 75,000 employees in over 80 countries, working passionately to deliver great customer experiences and high-quality services. DSV aspires to lead the way towards a more sustainable future for our industry and are committed to trading on nature’s terms.We promote collaboration and transparency and strive to attract, motivate and retain talented people in a culture of respect. If you are driven, talented and wish to be part of a progressive and versatile organisation, we’ll support you and your need to achieve your potential and forward your career.
