Key Accounts Adviser

About the Role
Apprenticeship Support Australia (ASA) are seeking an experienced Key Accounts Adviser to join our dynamic team in Osborne Park. As a Key Accounts Adviser, you will be responsible for retaining and growing existing clients by serving as the main point of contact between the organisation and key clients, ensuring their satisfaction and addressing their needs effectively.

This role is available on a part time (0.6FTE) basis, with an immediate start.

About You
Success in this role will come from your drive and passion for creating meaningful business relationships. As an individual who is inspired by the opportunity to support WA businesses, you will channel your natural flair for business development and pair it with your exceptional interpersonal skills to add value to our ASA clients and enhance their journey.
 
Key responsibilities include:

• Deliver high-level customer relationship management that promotes service excellence and customer retention.
• Regularly communicate with clients to assess satisfaction and identify areas for improvement.
• Implement retention initiatives to ensure long-term client partnerships.
• Work with internal business units to understand current market trends and information that should be shared with clients, and to identify upsell and cross-sell opportunities.
• High level of business skills including analytical, negotiation, market research, communications, and relationship development/management.
• Act as the primary point of contact for issue resolution, ensuring prompt and effective solutions to address client concerns.
• Regular and effective use of internal systems to document progress and manage pipeline.
• Provide clients with information on new features, upgrades, and industry best practices.

  
To be successful in this role, you will also have:

• Proven experience in key account management, sales, or a related field.
• Proven ability to professionally interact with internal and external customers to ensure an exceptional level of service and satisfaction.
• Ability to work collaboratively with cross-functional teams.
• Strong communication and interpersonal skills.
• Knowledge of, and experience using, CRM technology with accuracy of data entry.
• Strong ability to build internal relationships and deal with and manage change.
• Strategic thinking and problem-solving abilities.
• Police Clearance
• Working with Childrens Clearance

  
 About CCIWA
CCIWA is an independent, not-for-profit organisation that has been the voice of business for more than 130 years. With more than 7,400 members from across all regions and industries, our mission is to make it easier to do business in this state and ensure that WA is a place where businesses of all shapes and sizes can succeed. We want this State to be the best place to live and do business.

About ASA
Apprenticeship Support Australia (ASA) is a business unit of the Chamber of Commerce and Industry WA (CCIWA) and was formed in 1998 to deliver the Australian Apprenticeship Support Network services under a contract from the Commonwealth Government. ASA’s services are focused on lifting apprenticeship commencement and completion rates through the provision of support at every stage of the training cycle. More information about ASA can be found here https://asa.cciwa.com/    
  
CCIWA Culture and Benefits
At CCIWA, we will work with you to develop your career; ensure you feel supported and have the skills and capabilities you need to succeed at CCIWA and in your whole career. 

We have a range of benefits to support our employees which includes:

• A variety of working and leave options, including a Flexible Working Policy, Paid Parental Leave and 3 day paid Rest and Relaxation leave between Christmas and New Year
• Excellent building facilities
• Access to free and confidential counselling for employees and their immediate family through our Employee Assistance Program
• Salary Sacrificing - CCIWA is a rebatable employer
• Active Social Club and Charity Initiative

Visit our website to find out more about CCIWA's culture and benefits - https://cciwa.com/about-us/join-our-team/

How to apply
For your application to be considered, you should include:

• A cover letter
• Current CV

Applications close Friday, 8th February 2024 and short-listing for this position will commence immediately.

To apply, click on “Apply Now” icon on Seek or apply directly through our website https://cciwa.com/about-us/join-our-team/; attach your resume with cover letter. 
  
We welcome and encourage applications from Aboriginal and Torres Strait Islander people, people with disability, LGBTQIA+ and people from culturally diverse backgrounds.
  
If you have any further questions, please contact the People Team at ******@cciwa.com

The Chamber of Commerce and Industry WA (CCIWA) acknowledges the traditional custodians of Australia and their continuing connection to land, sea and community. We pay our respects to the people, the cultures and the elders past and present.