L2 Msp Technician

Robet Half are partnered with a leading Managed Service Provider (MSP) who are seeking to expand the team with a talented L2 MSP Technician. You'll play a vital role in supporting a wide array of clients, providing exceptional technical support, and delivering on projects.

Responsibilities:

• Provide second-level technical support to clients, resolving escalated IT issues promptly and effectively.
• Perform proactive maintenance and monitoring of clients' IT systems to prevent downtime and optimize performance.
• Implement and manage Microsoft 365 solutions, including Exchange Online, SharePoint, Teams, and more.
• Act as a trusted advisor to clients, offering strategic guidance and recommendations to enhance their IT infrastructure.
• Get involved in project delivery for clients.

Requirements:

• 2+ years' experience working within an MSP environment.
• Exposure with the M365 stack - Exchange Online, Azure AD, SharePoint, Teams, Intune, Defender, etc.
• Excellent communication skills, with the ability to convey technical concepts to non-technical stakeholders.

Benefits:

• 2 days WFH flexibility.
• Paid industry certifications.
• Formal progression plans.
• Regular staff functions/team building activities.

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