AddressWe’ve only just begun, but what a beginning. In a once in a generation moment, we’ve brought together powerful brands to create one united force. TPG Telecom has a powerhouse of brands which include Vodafone, TPG, iiNet, Internode, Lebara, AAPT and felix. The latest technology and brave thinking let us connect our people and communities. You could play a role in that. A big one. We invite you to bring your boldness and stand out. You are empowered. Opportunities are plenty for those ready to accept the challenge.
This opportunity
As a Capability Consultant, you will be a key driver in supporting the end-to-end capability needs of our employees, primarily focussed on our Enterprise and Corporate teams. You will help our teams and business achieve performance and Development goals by supporting the development of employees through effective consultation, needs analysis, initiative and solution design, facilitation, coaching, continual evaluation, and enhancement of solutions to equip employees with the knowledge, skills, and tools to deliver business goals and exceptional customer experiences. You will work closely with your client group to anticipate and proactively support their needs.
This role is highly consultative, with key engagement points being Capability Business Partners, key business leaders within your client group, Go to Market and Change teams as well as the broader people experience team.
Responsibilities
Consulting
- Engage and communicate constructively with the business.
- Build strong and transparent relationships with key stakeholders to enable consultation on all capability initiatives.
- Identify, raise and seek solutions to any potential roadblocks.
- Seek to understand capability needs and advise on best approach to achieve results.
Design & Deliver
- Development of capability programs and resources, in consultation with the Design and Delivery teams, to support business objectives at organisational, business unit, team and individual level.
- Utilise adult Learning and TPG Telecom instructional design principles to develop solutions.
- Deliver intentional and impactful capability programs. Facilitate with passion!
- Conduct training needs analysis identifying skill gaps and performance improvement opportunities.
- Design and deliver across multiple mediums.
- Measure the return on investment of our key initiatives and conduct external benchmarking to build best practice into our programs.
- Leverage technology to create engaging learning experiences.
Teamwork
- Work collaboratively and effectively across sites and locations in conjunction with your client group’s requirements.
- Work collaboratively with the Capability team to share information, resources and best practice.
- Be a team player within the PE team and provide support to other members of the team as required. This may include supporting capability initiatives across the group.
- Manage own workload and assist other team members with theirs when required.
- Contribute to the achievement of the team’s results.
- Provide and receive constructive, open and honest feedback to team members to support an environment of continual development.
Knowledge and experience
- Facilitation experience.
- Instructional design experience.
- Tertiary education in Training, assessment, design or human resources is desirable but not essential.
- Experience working in an Enterprise sales function is desirable but not essential.
- Strong knowledge of adult learning principles.
- Internal candidates with experience within our Enterprise, Government and Wholesale function, managing teams or delivering change initiatives are also welcome to apply without the above experience provided the below are met.
- Excellent relationship management and influencing skills.
- Excellent communication skills and highly service orientated.
Benefits and perks
- Flexible hybrid way of working (from home and office)
- ‘Stay Connected Mobile’ – Access to a free mobile plan
- ‘Stay Connected NBN’ – Access to a free NBN 100 plan
- ‘Your Leave’ - an additional 4 days of leave to be used whenever you like - every year
- Access to TPG Learning Hub platform and internal development opportunities
- Access to Corporate Partner Discounts
Bolder and better together!
Don’t meet every single requirement? We're ok with that. Studies have shown that women and those of underrepresented groups are less likely to apply for roles unless they meet every single criteria. At TPG Telecom we recognise that what may make you different, makes the difference!
We’re all about enabling every individual to be their authentic selves and creating a place where everybody belongs. If you are excited about this role, but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to APPLY NOW regardless. You may just be the right candidate for this or perhaps another similar role with us.
We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant.
Our Talent Acquisition Team and Hiring Managers kindly request no unsolicited resumes or approaches from Recruitment Agencies. TPG Telecom is not responsible for any fees related to unsolicited resumes.
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