Address- 5 months contract role with possible extension.
- Attractive pay rate.
- Hybrid work (WFH + 2 days at Petersham office).
- Immediate start!
You will provide a high standard of customer service in the resolution of complex or escalated, enquiries from learners assisting their enrolment into learning programs. You will also be required to use specialist learning subject matter expertise, including understanding of accredited learning programs.
KEY ACCOUNTABILITIES:
- Accountable to provide accurate and detailed information to learners who are participating in accredited programs, including assisting their enrolment and registration into Student Management and Transport Learning Systems. This ensures that learners are fully aware of their obligations under the relevant state and federal guidelines.
- Finding resolutions to complex escalated enquiries and transactions as well as ensuring that all tickets are closed and resolved within agreed Service level Agreements.
- Use broad and deep subject matter expertise around the entire Transport Learning Curricula to provide advice to learners either at enrolment or during their learning programs.
- Manage effective enrolments into both Accredited and non-accredited learning programs either assisting learners through a self-enrolment process or managing programs that require direct bulk enrolment.
- Communicate with learners demonstrating a willingness to assist and a commitment to providing high-quality service.
- Effectively use a range of computerised systems, technology, and telephony solutions to undertake work tasks, including processing transactions into learning systems that have been escalated.
- Support the Manager, Learner Experience by participating in regular quality and compliance assessments, helping to achieve team objectives by contributing to a team environment of knowledge and information sharing, continuous improvement, and skill and capability development.
- Demonstrated knowledge and/or experience in a customer-centric service organisation such as a contact centre, service centre, shared service, corporate or managed service environment.
- An understanding of Accredited Learning programs, including Registered Training Organisation requirements as they relate to the learner.
- Ability to understand a wide range of complex learning programs and be able to provide learners with effectively solutions to their questions and/or issues.
- Demonstrated ability to own the individual learner experience and advanced skill in building rapport, understand complex customer requirements and resolving the concerns of dissatisfied customers.
- Ability to provide one- on-one instructional support in a remote working environment.
- Experience using multiple computer-based systems and ability to learn new systems with ease.
If this sounds like you, please submit your resume by clicking the 'Apply Now’ button. For further information about this role, please contact Arju at 0482 082 *** or drop an email to *********@easyauthoring.com
About Easy Authoring:
Established in 2006, EasyA helps job seekers find the right opportunity to match their skill set and career progression. We are the authorised suppliers to NSW, ACT, QLD, the Federal government, and multiple corporations.
