Address
Form of work
SalaryIllawarra Legal Centre Inc (ILC) exists to support vulnerable and disadvantaged people to access free legal services and to recognise their legal rights.
ILC’s people are dedicated, driven, person focused and committed to the principles of social justice and human rights.
The Legal Intake Worker is the first line of contact to our service for the community. This role is critical in providing access to our multidisciplinary services to people requiring support to manage their legal issues.
This position conducts the intake of clients into our service, sets telephone and face to face appointments for clients, provides referrals to relevant services and ensures that clients are linked to the legal services best meeting their needs. This frontline position is reception based, undertaking all administrative and data entry duties relevant to the reception role.
Primary Responsibilities- To deliver a professional and welcoming first contact with Illawarra Legal Centre
- Obtain relevant client information
- Book appointments for clients
- Complete intake processes for the service
- Ensure ease of service access for clients
- Administration Qualifications or extensive relevant experience (eg Within a legal Practice)
- Demonstrated administration skills including excellent phone manner, client greeting, appointment setting, client intake, data entry skills, reception, and general administration skills
- Demonstrated high level attention to detail and accuracy, organisational skills, task prioritisation skills and ability to work to deadlines
- Excellent communication and relationship building skills, particularly with diverse populations
- Strong task identification and task completion skills, and use of initiative.
- Ability to maintain confidentiality and privacy of personal information.
- Ability to work in a front-line role, as part of a small team in a high pressure and busy office environment
Internal
WhoWhyCoordinator
- The Coordinator oversees work practices of all employees of ILC.
Principal Solicitor
- The Principal Solicitor oversees the legal practices of ILC.
Administration and Finance Manager
- The Administration and Finance Manager oversees all administration roles
Administration and Engagement Coordinator
- The Administration and Engagement Coordinator oversees direct work practices, processes and systems in intake
About you
WhatHowSkill level
Manage Self
You show drive and motivation, an ability to self-reflect and a commitment to learning
- Demonstrate initiative and self-direction
- Look for and participate in opportunities to learn new skills and develop strengths
- Identify personal goals and work to achieve them
- Reflect on own work and performance
- Seek constructive feedback and guidance
- Demonstrate and maintain a high level of personal commitment to role
Intermediate
Effective Communication
You communicate clearly, actively listen to others, and respond with understanding and respect
- Deliver clear information to varying audiences
- Support others to be heard, listen attentively and encourage them to express their views
- Share information across teams to support client needs
- Write fluently in plain English across a variety of documents including notes, letters, emails
High
Be client focussed
You provide person centred services in line with best practices, organisational policy and procedure
- Focus on providing clients with individual services to their unique situation
- Support a client-focused culture in the organisation
- Demonstrate a thorough knowledge of the services provided and relay this knowledge to clients
- Assess client situations and provide information on available options
Intermediate
Work Collaboratively
You collaborate with others and value their contribution
- Encourage a culture that recognises the value of collaboration across all roles
- Value and respect colleagues experience, ideas and respect individual views which differ from your own
- Support cooperation and reduce challenges to information sharing and communication across teams
- Identify opportunities to use the strengths of others to solve issues and develop better processes and approaches to work
- Actively seek solutions to help clients solve problems and improve services
Intermediate
Demonstrate Accountability
You are proactive and responsible for your own actions, reflect on your performance and strive to improve
- Be accountable and transparent with locations and times of work
- Communicate absences from work or changes to plans as soon as practicable and with all relevant people
- Ensure your actions are focused on achieving client and organisational outcomes
- Plan and use annual leave focussing on self-care and in line with organisational budgets and other resources
- Ensure training costs and other purchases are made seeking the best value for money and with sufficient time to minimise impact on organisational budget and other resources
- Identify and implement safe work practices, taking a systematic risk management approach to ensure own and others’ health and safety
- Participate in supervision to support achieving goals, improve practice and continuous improvement
Intermediate
Personal Qualities
Display Resilience and CourageBe open and honest, prepared to express your views, hear differing views and willing to accept and commit to change
Intermediate Act with honesty and integrity
Be ethical and professional, and uphold and promote ILC values
Intermediate Value Diversity and InclusionDemonstrate inclusive behaviour and show respect for diverse backgrounds, experiences and perspectives
High Deliver ResultsAchieve results through the efficient use of resources and a commitment to quality outcomes
Intermediate Plan and PrioritisePlan to achieve outcomes and respond flexibly to changing situations
Intermediate Think and Solve ProblemsThink, evaluate and consider all factors to develop practical solutions
Intermediate Attention to detail
Deliver high levels of work, complete tasks and ensure minimal errors
Intermediate TechnologyUnderstand and use available technologies to work efficiently, complete data requirements
Intermediate
About ILC and our benefits
• A clear commitment to providing a safe, welcoming workplace. We provide equal opportunities regardless of gender identity, ethnicity, sexual orientation, disability or age.
•A flexible work environment
•5 weeks annual leave, plus 17.5% leave loading (pro rata)
•Salary Sacrifice
•Additional week off over Christmas/ New Year, in addition to annual leave
•Generous personal leave entitlements
•Employee Assistance Program
•Continued training and professional development opportunities
Applications should state the job role and be addressed to:
Catherine O’Neill
Administration and Finance Manager
*******@illawarralegalcentre.org.au
Applications close 14th March 2024. Applications must address the Essential criteria to be considered.
Successful applicants will be notified of interview times and method via email.
Unfortunately, unsuccessful applicants will not be contacted.
