Level 1 / 2 It Service Technician

We are currently seeking a passionate IT Support Engineer who possesses a clear and positive attitude and a passion for learning IT in the workplace. The role will be part of our Myrtec Service Desk team in NSW and you will be playing a key part in managing service requests from our clients in the professional services industry while developing your technical skills.

We are in a period of significant growth and expect this to be ongoing as we continue to take customers from our competitors (please check out our socials for some of these).

This position is based on the Central Coast with flexible working conditions available including a combination of remote and office-based work.

Our ideal candidate:

• holds an Australian Bachelor's or Master's degree in an IT-related field
• is experienced in a customer service environment
• loves learning and keen to complete industry-based certifications
• have a creative approach to problem-solving
• is well-presented and holds a driver's licence
• experience with Microsoft 365 and Azure and hold relevant certifications
• Australian citizenship (incl. NZ citizenship) or permanent residency

Duties:

• perform remote troubleshooting with end users 
• determine the best solution based on the issue and details provided by customers 
• take the customer through the problem-solving process 
• provide accurate information on products or services 
• record events, problems and their resolution in our case management system and knowledge base
• follow-up and update customer status and information 
• pass on any feedback or suggestions from customers to the appropriate internal team 
• periodic onsite visits to client sites
• identify and suggest possible improvements on procedures 

In return, we will offer you:

• the opportunity to work with the latest IT and cloud technologies
• exposure to a range of interesting projects and clients
• a dedicated time during business hours (and financial support) to complete your certifications
• mentoring and coaching to help you develop your IT career

If this opportunity sounds of interest and matches your training, please click apply and submit a resume. This position is suitable for recent graduates or engineers with a few years' experience in a similar role.

To apply you must be an Australian Citizen or Permanent Resident and live in Gosford or the Central Coast.

Company Profile

Myrtec is a specialist provider of IT support and solutions to the professional services industry. Established in 2009, Myrtec works collaboratively with clients to develop IT strategies that improve productivity, reduce costs and add value to their bottom-line.

Note: As part of our hiring process, you will be required to undertake a National Criminal History Check.