Library and Customer Experience Officer

Library and Customer Experience Officer

Multiple permanent positions available | Salary starting at $66,091.69 (pro-rata)

2 x 1.0 FTE (76 hours per fortnight each) | 1 x 0.87 FTE (66 hours per fortnight)

Engaging and diverse community-focused role in a supportive and friendly team environment.

Opportunity to make a meaningful impact in the community.

Are you passionate about creating positive community connections and providing exceptional Library and Customer Experiences? Do you thrive in environments where lifelong learning, innovation and engaging with community are at the forefront? If so, we have the perfect opportunity for you!

About Us:

Light Regional is a successful, progressive Council featuring a good portion of the internationally renowned Barossa Valley, some iconic historic townships and settlements including Kapunda, Freeling and Greenock, as well as rapidly expanding developments, particularly the Roseworthy Township. We pride ourselves on respecting the past, partnering with our community, and sustainably creating our future. We provide the basis for a community that can grow sustainably, but always within our environmental and financial means. The region is located approximately an hour’s drive from the Adelaide CBD with great connectors such as the Northern Expressway, Gawler Bypass, and the Thiele Highway, it is an easy and enjoyable drive.

About the Role:

The role is dedicated to delivering exceptional library services and positive Customer Experiences, with a key focus on assisting with enquiries (library, council, and visitor information), digital support, and contributing to program support and collection maintenance.  The role will work across Council’s libraries, including outreach locations, and will report to the Coordinator, Libraries and Customer Experience.

To be successful in this role, you will need:

• Strong interpersonal skills and work ethic, with an ability to actively contribute to a positive team culture and welcoming environment for all customers. 
• Experience in providing excellent service to a diverse range of customers.
• Knowledge of Council and library services and the role they play in supporting the community.
• Library, Community or Customer Service qualifications would be highly regarded.
• A solution-based mindset.

In return you will not only be part of a highly functioning and supportive team, but you will be provided access to: 

• Journey and income protection
• Professional development opportunities
• Flexible work environment, including Rostered Days Off
• Diverse wellbeing programs

If you are attracted to a challenging and rewarding role within a progressive and welcoming organisation, and hold the appropriate experience and skills, we encourage you to apply.

The successful applicant will require a Working with Children Check and pre-employment medical examination prior to starting. 

More information is available at Employment Opportunities | Light Regional Council, or to discuss this position in confidence, please contact Elaine Richardson, Coordinator, Libraries and Customer Experience on (08) 8525 3***.

Applications are invited to **********@light.sa.gov.au, and close 9:00am, Monday, 22 April 2024.

Council is an Equal Opportunity Employer and encourages and embraces diversity, supporting an inclusive culture.