Lifestyle Coordinator

Our story. It started with a family and their challenge to find disability support that worked for them. They needed more, and knew that people with disabilities could have more independence, choice and control in their lives. The Hireup purpose was born, and now we strive to enable the pursuit of a good life for everyone. 

Support as it should be. We’re Hireup and we’ve supported thousands of clients and support workers across Australia. Now, we’re on a mission to ensure that people living with disability can access the right support for the moments that matter for them. We do this through combining digital tools with the reliability of someone to help when it matters most.

The ask? Our mission sets a new standard for disability support, working in a world of transformation whilst delivering reliable services every day. Authenticity, curiosity and tenacity is a must. Resilience will be key. We will live the ‘power of yes’ and push for the best (we might not always get it right!) but we’ll work together to tackle opportunities, hold each other up and be there in the moments that matter to you and our community. 

Lifestyle Coordination is a local area service that wraps around clients who need end-to-end support to maintain and monitor their living arrangement. Lifestyle Coordinators act are a ‘go-to’ for clients for all things related to their support, including building, rostering and managing the team, or taking on some of the life administration associated with finding housemates and building independence. Lifestyle Coordinators become deeply embedded in their client’s life. They work in partnership with the person, their family and anyone they live with, to ensure high quality, consistent support.

As a Lifestyle Coordinator, you will join a passionate and talented team of experts to deliver outstanding service to our clients who need ongoing and sustained assistance with the daily management and/or regular monitoring of their living arrangements. 

We are looking for a local area Lifestyle Coordinator for one client in the Woodbridge area. This is a 10 hour permanent part-time contract which includes direct time with the participant and allocated administration time. This role has the capacity for more hours in the future.

Who you’ll be working with 

The participant is currently living at home with their parents and has a goal to move out of home on their own for the first time with the intention of building their independence and a broader social circle.

The participant is a family-orientated person who loves animals. They are a true artist specialising in creating comics who strives to help others in the world. They want to have the opportunity to live their life the way they want - just like everyone else!

• Support your client as their ongoing and dedicated Lifestyle Coordinator, to enable them to thrive in their living arrangement;
• Support your client across every aspect of using support work, from posting jobs and interviewing possible candidates, to implementing rosters;
• Implementation and Ongoing Support in Behavior Management
• Facilitating the selection and supporting the implementation and ongoing support of a supportive housemate and accommodation. 
• Building out long term and sustainable ‘teams’, debriefs for existing workers or facilitating team meetings, training or skill development;
• Implementing processes and systems to create self-efficiency within the formal and informal team.
• Mentorship for clients, family and support workers. High level outlook on living arrangement to solve problems and think creatively about their lives; 
• Administration tasks such as invoices, support with NDIS reviews, incident reporting, or any other task clients need to enable the long term success;
• Monitoring living arrangements and proactively ensuring there is the appropriate support for the ongoing stability of the living arrangement. 
• Build a dynamic of trust with the clients you support, and help people find ways to the solution that is right for them; 
• Build relationships with other stakeholders in the clients life, ultimately supporting people to achieve their goals, whatever that looks like for them;

• Experience - You have worked in either a team management, support work or customer service role in a fast-paced, customer-focused environment.
• Disability sector knowledge - We’re looking for someone who understands the Australian disability sector and can relate to the needs of our community to deliver high-quality support.
• Team work - A team player​ who can work in collaboration with a range of stakeholders to deliver excellent results.
• Customer first - You love building deep customer relationships, and supporting people to find long term success.
• A strong self starter -​ Not afraid to roll up their sleeves and get into the details.
• Interpersonal skills - You will need strong relational attributes, including highly developed communication skills with the ability to swiftly build trust and rapport.
• Strong values alignment​ - An empathetic, positive and proactive individual, with strong problem solving skills.
• Advanced technical and system skills - Experience across using CRMs & using multiple systems at once.
   

You’ll have the opportunity to join our story and develop the next chapter of your own. You’ll become a critical part of a purpose-driven team, delivering our mission for people with a disability. Wherever you fit best within our organisation, our mission will ignite you, and our authentic, united and diverse workplace will help you flourish. 

You will get:

• Opportunities to develop - we are always learning!
• We’re a hybrid organisation, offering flexibility in how and where you do your best work.
• Generous leave options including 12 weeks paid parental leave and 7 additional days to help you pursue your ‘good life’ and learning goals
• Allowances to support you in your work set up and professional development   
• Wellbeing programs, health and fitness discounts to help you stay happy and healthy at work
   

Apply now through the button below or please contact Nicole Masseque via ***************@hireup.com.au

People with lived experience of disability are strongly encouraged to apply. 

If there are reasonable adjustments we can make to a recruitment process, role or your work environment to help you shine or you have a preferred method of contact, just let us know via the contact above.