Major Incident Coordinator

ABOUT THE ROLE

In this role, you'll be in charge of the prioritisation, management, and resolution of ICT Incidents, ensuring swift restoration to ICT Capabilities. This function is in support of our Federal client, supporting the 3rd largest fixed line network in Australia inclusive of mission critical requirements.

Your attention to detail, critical thinking, and the ability to prioritise tasks will allow you to succeed. You’ll possess strong stakeholder management abilities that will allow you to engage with and manage expectations of internal and external stakeholders.

Your duties will include

• Providing Major Incident coordination and leading the resolution of P1 and P2 incidents.
• Ensuring that processes are being followed to a high standard and adhere to the operational level agreements.
• Proactively participate in Continual Service Improvement of the Major Incident Management process.
• Developing and fostering successful stakeholder relationships both internally and externally.
• Creation of high-level summaries and briefings for executive stakeholders.
• Ability to work nights and weekends for 12-hour shifts on a 28-day rotating shift cycle (23% Shift Loading). Earn extra income through shift work and enjoy work-life balance with long consecutive days off!
• The nature of work requires staff to be on site with no ability to work from home.

Keen to get involved? You’ll need:

• Essential: Hold an active AGSVA NV1 Security Clearance
• Strong and effective stakeholder engagement
• Strong interpersonal and communication skills

Nice to have:

• ITIL and/or SIAM certification

Don’t meet every requirement? Don’t worry, we’d still love to hear from you!

At Kinetic IT we value diversity and are actively seeking candidates with varied backgrounds. In selecting the right person for this role, we will consider your skills and experience as well as your personal qualities, attitude and potential for development.

The Kinetic IT Difference

• Regular fun company and social events
• Paid parental leave, and other benefits tailored to your individual goals
• Vendor Exam Support (Microsoft, CISCO, etc), ITIL V4 Training and Communities of Practice groups
• Dedicated professional development reviews every 6 months, with monthly follow ups
• An open and supportive culture where we respect all people and individuals, and everyone has a voice

About KINETIC IT

We are recognised market leaders in the delivery of high-quality technology solutions to large public, private, and government organisations.  As an Australian-owned company, we take a lot of pride in delivering exceptional service that exceeds our customers’ expectations and positively contributing to our industry and community.  We hire for the long term and have a strong focus on training and developing our employees.  Everyday our amazing 1,300+ crew come to Kinetic IT not just to work but to be challenged, grow and be part of something bigger.

How to apply

Meet some of our crew online at www.kineticit.com.au and if we look like the type of company you would like to work with, click ‘Apply Now’ or contact *******@kineticit.com.au to discuss further.