Manager, Audit Operations

The Commonwealth Bank of Australia (Bank) is Australia's leading provider of integrated financial services. They are committed to continuously improving governance practices and ensuring that they are aligned with business, stakeholders and customers' needs. Group Audit and Assurance (GA&A) are the internal audit function for the Group. Their primary purpose is to provide independent and objective assurance of the effectiveness of the Groups risk management, controls and governance processes.

GA&A have increased focus on assurance and advisory that create better risk coverage across the Bank for all Three Lines of Accountability. With global-best digital tools that harness the power of data, analytics and AI, GA&A are delivering smarter, faster and safer outcomes to address current and emerging risks and provide better assurance outcomes for our customers and community. GA&A was recognised as an ABA100 winner for both Risk Management and Business Innovation in The Australian Business Awards 2023.

See yourself in our team

The Chief Operating Office plays a critical role in ensuring that GA&A deliver leading audit practices by driving operational excellence and adoption of innovative audit techniques and maintaining a high quality, fit for purpose audit methodology.

Your Role

This role reports directly to the Senior Manager, Audit Operations within GA&A.

Your manager once removed is the Executive Manager, Operations & Professional Practices.

The GA&A Chief Operating Office is responsible for driving best-in-class audit practices by driving operational excellence and adoption of innovative audit techniques and maintaining a high quality, straightforward audit methodology.

You will drive process and performance optimisation through Audit Operational processes, systems maintenance, and continuous improvement initiatives.

Your Responsibilities

As the Audit Operations Manager, you'll play a pivotal role in ensuring the smooth functioning of the Audit & Assurance function.

Your responsibilities will include, but is not limited, to the following:

• Manage systems and helpdesk operations to ensure their effective and efficient functioning, including development, user access management, performance monitoring, issue resolution, supporting enhancements and continuous improvement.
• Collaborate with cross-functional teams to enhance user experience and streamline support processes. This includes partnering users, developers, group IT teams, technology vendors, and experts to drive innovation, automation, and efficiency through technology.
• Develop and maintain documentation of systems and processes, ensuring adherence to regulatory requirements and internal policies.
• Support key operational activities including data governance, annual planning, operational performance monitoring and reporting.
• Contribute to the overall strategy and culture of Group Audit including Scaling Global Best Digital solutions, fostering Agile ways of working, and Innovation initiatives.
• Identify and assess emerging technologies and trends, evaluating their potential impact on the bank's systems and operations, and making recommendations for their adoption.
• Role model CBA's Group values (Courage, Care and Commitment) and inspire others to demonstrate these.

• Tertiary Qualifications - hold a tertiary qualification in Technology, Accounting and/or Finance, or an equivalent business-related discipline.
• Hands-on expertise in systems management, operations, or related fields; and proven track record of implementing innovation, automation, and continuous improvement.
• Experience in Risk Management, demonstrated through a proactive risk mindset and disciplined operation of process and controls
• Strong problem-solving skills, collaborative solutions focus, and data-driven decision making.
• Strong communication and interpersonal skills, with the ability to communicate effectively with both technical and non-technical stakeholders.
• Exposure to Internal Audit in a global Banking environment is highly regarded

If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We're keen to support you with the next step in your career.

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Advertising End Date: 04/07/2024