Join us to make a difference for all students in NSW!

Position details

·       Clerk Grade 11/12

·       Full-time, temporary – up to 31 December 2026

·       Close to Wynyard station & hybrid work arrangements available

About the role

The Manager, Operations and Process Support is responsible for providing operational leadership and supporting teams within the Curriculum Program Operations Directorate with process improvement activities for Curriculum Reform implementation.

The role will work closely with NESA project, stakeholder engagement and workstream teams, with a focus on ensuring efficient Operations and Processes are leading to quality support for the delivery of the Curriculum Reform program.

At NESA we are presently focused on an exciting, transformational program of curriculum reform, and this role is a great opportunity to support the work of passionate educators.

On a day-to-day basis you will be responsible for:

·       supporting effective operations by leading people in the review of processes for efficiency gains to ensure the delivery of support functions in the Program Operations Directorate.

·       providing advice and expertise to stakeholders to support Curriculum Reform activities.

·       identifying and/or contribute to business improvement change consistent with key business metrics.

·       proactively act to identify and mitigate risks to the delivery of the Curriculum Reform through ineffective processes and/or procedures.

·       contributing to the development and implementation of operational improvements to ways of working.

·       providing high level operational advice to senior leadership that supports informed decision making and business planning by the senior leadership team.

·       working with the Director, Curriculum Program Operations and senior team to embed a culture of continuous improvement.

·       collaborating, communicating, and working effectively with a range of NESA units and branches to progress and resolve issues.

Download the role description.

About us

At the NSW Education Standards Authority (NESA) we work with the NSW community to drive improvements in student achievement.

We achieve this by supporting all school sectors with high-quality syllabuses, assessment (including managing the HSC and NAPLAN), teaching standards (e.g., accrediting teachers) and school environments (including setting and monitoring school standards).

To find out more about the important work we do for NSW visit our website.

Ready to join us?

Select apply and attach an up-to-date résumé (maximum 5 pages) and a cover letter (maximum 2 pages). Also address the 2 targeted questions below in your online application:

1.       Describe a time when you managed a high stakes project with competing stakeholder interests. How did you ensure different perspectives were considered and project outcomes were successfully delivered? (Maximum 400 words)

2.       Provide examples of the strategies you have used to foster a culture of collaboration within a geographically dispersed team, where adhering to set processes is critical? (Maximum 400 words)

Advice on applying for NSW Public Sector roles

If you need reasonable adjustments for the recruitment process and workplace, please reach out to the contact person above.

Close date: Sunday, 24 March 2024 at 11.59pm AEST.

Thank you for your interest, we look forward to receiving your application.

Important information

We particularly welcome applications from Aboriginal and Torres Strait Islander people, people with a disability, people of all ages, genders, cultural and linguistic backgrounds, the LGBTQIA+ community, veterans and refugees.

Visa sponsorship is not available for this position. For ongoing roles, you must be an Australian or New Zealand citizen or an Australian Permanent Resident. Australian Temporary Residents may be considered for a fixed term contract for the length of their visa, depending on the requirements of the hiring area and the position.

A Talent Pool (valid for 18 months) may be created for future ongoing and temporary roles.