Manager, Retail Consumer Excellence

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Manager, Retail Consumer Excellence
Please note applicants must have legal rights to work in Australia. No Relocation or Visa support is offered for this role.
Purpose & Overall Relevance for the Organization:
This role is responsible for maximizing the profitability of the Retail Sales organization by managing projects to decrease complexity, increase productivity and ensure corporate compliance at field level for all stores across PAC Countries.
Key Responsibilities:

• Independently take ownership of assigned project work to ensure the delivery of project plans on time and within agreed objectives.
• Support the Director of Operations & Consumer Excellence to deliver on large scale strategic projects and operational consistencies across Pacific Countries.
• Support the Director of Operations & Consumer Excellence on key tasks across reporting, analytics and co-ordination on the execution of key retail initiatives across PAC Stores.
• Complete pre-project analysis, capturing current processes and practices across PAC countries and seek out existing best in class resources from Global and other markets.
• Build comprehensive project plans for each project including success measures from all stakeholders, commercial implications and timelines.
• Track progress of ongoing initiatives.
• Gain feedback and buy in from key stakeholders on policy/project drafts to ensure end product is understood and supported.
• Take ownership for all compliance training and documentation. Work with other internal stakeholders including Legal and Internal Control to develop and deliver compliance materials on related processes.
• Support in the research, delivery, implementation, and measurement of local Retail Back Office related projects as required, such as Digital Projects, Consumer Service Workstreams and other key business drivers as required.
• Drive a culture of sharing and adopting global best practices across all PAC countries.
• Lead key initiatives focused on Retail Operations enhancements to be implemented in all key locations.
• Act as a single point of contact for retail initiatives and best practices across PAC and work closely with the Country trading and implementation teams for each excellence project.
• Act as expert point of contact for PAC countries around all Retail Consumer Excellence topics.
• Train retail staff in the operation of tools, methods and Global/Market initiatives directed by the Global and EM Retail Consumer Excellence teams.
• Support in the development of a robust reporting framework to measure performance through key Retail KPI's and consumer insights to SLT, Retail Back Office and Retail Operations teams.
• Lead weekly cross functional meetings including the reporting of weekly retail performance KPI's and co-ordination of key actions as aligned between teams.
• Support PAC store roll out strategy and planning including store approval process (Store opening/closure/renovation process coordination)
• Consumer NPS: Review and consolidate key consumer insights to support the coordination and implementation of key actions across PAC retail touchpoints, including the co-ordination of consumer call backs.
• Conduct frequent trade zone visits across all assigned PAC countries.

Key Relationships:

• Store Operations
• PAC Country Retail Operations leads
• PAC Finance, Legal, B&M, Sales Academy, IT
• PAC Country Retail stakeholders
• Emerging Markets DTC Consumer Excellence team

Knowledge, Skills and Abilities:

• Advanced user of MS Office suite of products
• Strong influential skills and understanding of the organization
• Fluent in English
• Additional languages are an advantage

Requisite Education and Experience / Minimum Qualifications:

• University degree in business, ideally with sales focus or equivalent professional experience.
• 4-5 years Retail operations experience.
• Understanding of Retail, Finance, Internal Control.
• Industry experience in Sports/Fashion.

What's on offer?
A competitive base salary, bonus scheme and adidas employee benefits are also on offer to the successful candidate, these may include:

• Remote Work Options
• Employee Assistant Programs
• Parental Benefits
• Employee Discount on adidas Merchandise

How do I apply?

• Press the "Apply" button and follow the instructions
• You will be required to fill out the online applications forms, and attach a copy of your resume and cover letter which addresses all above candidate requirements
• Applications which do not attach a cover letter which addresses the job requirements specific to adidas will not be considered.
• Applications will only be accepted through the steps above
• Please note that due to the high volume of applications adidas receives, we will be unable to respond to all individual inquiries.

About adidas
Please note part of adidas Pacific's recruitment process will require external candidates to consent to a pre-employment criminal history check
Note to agencies: adidas Pacific does not accept any unsolicited calls or resumes from head hunters, executive recruiters, or other staffing or recruitment agencies. Please do not submit or forward any resumes, CVs or profiles to the adidas careers portal, nor to any adidas personnel. adidas will not pay any fees relating to unsolicited resumes.
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adidas celebrates diversity, supports inclusiveness and encourages individual expression in our workplace. We do not tolerate the harassment or discrimination toward any of our applicants or employees. We are an Equal Opportunity Employer.
Job Title: Manager, Retail Consumer Excellence
Brand: adidas
Location: Melbourne
TEAM: Retail (Back Office)
State: VIC
Country/Region: AU
Contract Type: Full time
Number: 507910
Date: Feb 16, 2024
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