AddressCub Care Patient Support / Administration Team
We’re looking to grow our operations team for Cub Care!
We’re looking for a full time Medical Support Team member who loves providing amazing customer support services to help work across our two businesses:
- Cub Care - your primary focus will be supporting our online paediatrics clinic, with an office headquartered in Milton, Brisbane
- The Kooky Clinic - we also run our in-person medical practice specialising in paediatric and adult mental health and wellness. There are two Kooky clinic locations; one at Springwood and one in Ipswich.
We are ideally looking for someone who is able to share their time between the Milton office (primary), the Springwood clinic and working from home (if desired). However, exceptional candidates who can only support Cub Care will be considered.
A bit about us
We’re passionate about developing novel models of healthcare by combining the best of people, process redesign and technology. We own and run:
- Our digital paediatric specialist clinic Cub Care, launched in 2020. Cub Care provides amazing online healthcare for kids. From our custom-built online clinic at cubcare.com.au, we offer a broad range of digital kids health services and have successfully delivered over 16,000 paediatric consultations across Australia.
- The Kooky Clinic, which we have recently acquired. The Kooky Clinic provides comprehensive paediatric and adult mental health services to a range of patients of all ages. We are excited to be working with Kooky’s outstanding team of GPs and specialists to enhance and expand these services, providing accessible, exceptional healthcare and mental health support for all.
Your responsibilities
You will be working closely with the existing administrative teams, clinical staff, and Cub Care’s software developers to
- Respond to clinic enquiries via phone, messages and email
- Book and manage appointments, liaising with patients, parents and clinicians to ensure patient experience and flow is optimised
- Maintain and process sensitive patient records using a number of online systems
- Process patient billings and clinician disbursements
- You will be working within a novel model of care using a custom built medical software platform. We look to work with you to proactively identify opportunities to enhance operational processes, and help support our sustainable growth
Your experience
- 1- 4 years+ of experience in any healthcare, administrative or finance roles that share similar responsibilities to those listed above
- A strong attention to detail and focus on perfecting processes and systems
- Ability to adapt rapidly to new tasks and challenges
- Passion for kids health care as well as technology / healthcare startups
- You will be currently located in the greater Brisbane area
Equal opportunity statement
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, or disability status.
We’d also like to share that we think we’re doing a pretty good job of supporting young families. Many of our team have young children and we understand what a difference it makes to offer flexible hours that accommodate pick-ups and drop-offs, and a mix of days in the office versus working remotely.
We've had team members move to 4-day weeks in order to better support their partner heading back to work, and we encourage everyone to take turns with their partners staying home to help when kids are sick. If you’d like to discuss our policies in greater detail or have any questions about working with Emerging Healthcare, we’d very much like to hear from you.
Thanks for your time reading this far, and good luck if you came by this document while searching for your new role.
Sincerely,
The Emerging Healthcare Team
