PRIMARY DETAILAs a team leader in our busy gym at North Ryde, you’ll play a crucial role in enhancing our members’ experience. Your responsibilities will include providing exceptional service, executing acquisition and retention strategies, and ensuring smooth operations.THE ROLEOur Member Experience team is a key function within our centre. As our Supervisor, Member Experience Officer your responsibilities will be:
- Service Excellence: Deliver consistent, high-quality service to members and guests, driving acquisition and retention.
- Sales Strategies: Implement acquisition and retention campaigns to promote membership sales.
- Process Adherence: Follow established procedures for memberships, point of sale transactions, cash handling, venue hire bookings, and administrative tasks.
- Operational Support: Assist with rostering, payroll, budget control, on-the-job training, and compliance.
- Feedback Management: Respond to member and guest feedback constructively to enhance the overall customer experience.
- Leadership Track Record: Proven success in team leadership, emphasising customer experience and continuous improvement.
- Front-Line Experience: Extensive background in customer facing roles.
- Sales Achievement: Demonstrated ability to meet sales targets, prioritise tasks, and meet deadlines.
- Interpersonal Skills: Strong communication and collaboration abilities, fostering respectful relationships with staff, students, and stakeholders.
- Organisational Skills: Excellent attention to detail organisational and effective time management.
- Tech Proficiency: Proficient in Microsoft Office applications, including database management.
- Complementary Macquarie University Sport & Aquatic Centre gym access
- Ongoing education and professional development opportunities
- Paid concessional days between Christmas and the New Year
- Access to our staff wellbeing program and staff support services
- Working on a vibrant parkland campus, with a huge variety of food & beverage outlets, and general practice & hospital amenities
- Access to discounted corporate health insurance and employee flu shot program
- Staff discounts at Campus Life operated hospitality outlets
- Salary sacrifice options
- Access to paid parental leave
- Full access to Macquarie University library (borrowing, printing, databases)
Find Jobs.Applications Close: 30/06/2024 11:59 PMDiversity and InclusionInnovation and ingenuity thrive at Macquarie University when diversity, equity and inclusion take centre stage. At the University, we embrace a culture where diversity of background, experience and perspective are fundamental to our success.We do not discriminate on gender identity, age, culture, disability, sexuality, Indigeneity, family and caring responsibilities or religion. See our journey towards leadership in in Higher Education.Flexible WorkAt Macquarie, we believe by providing flexibility in when, where and how work is done, we can support our staff to manage their personal commitments, while optimising their work performance and contributions to the University. See how we lead in to enable an outcome focused and inclusive workplace. To learn more about our culture and hiring process, explore our .