Member Relations Officer, Macksville

About us                                           
 
Are you looking for a career with endless opportunities? There’s more to us than banking.
 
We’re BCU Bank. We’re proudly based in Coffs Harbour and Brisbane and are part of P&N Group, which is amongst the largest customer-owned banking groups in Australia. Our purpose is to enrich the lives of our customers and their communities. We provide a genuine banking alternative to those who are looking for competitive and convenient retail and business banking services and outstanding customer experiences. 
 
BCU Bank customers interact with our dedicated teams through our 18 branches from Maroochydore to Port Macquarie, our local Contact Centre, modern digital banking channels, and BCU’s mobile retail and business banking lenders who are active in the communities in which they work.   
 
 
About P&N Group
 
P&N Group is represented by BCU Bank in NSW and southeast Queensland and P&N Bank in Western Australia. With over $8 billion in assets and a head office in Perth and corporate offices in Coffs Harbour and Brisbane, we service over 180,000 customers across Australia from all walks of life supported by over 600 employees in group services, retail banking, broker, and business banking roles.
 
We believe our culture is a real point of difference, and our values – Focus on Members, Improve & Learn and Trust & Collaborate – are fundamental to our ways of working. We offer a collaborative and inclusive workplace where our people feel a strong sense of belonging, are recognised, invested in, cared for, and are part of something bigger. As part of our ongoing strategic customer-centric transformation, we’re focussed on making it even easier to bank with us for our customers of today and the future.   
 
 
About the role
 
As a Member Relations Officer at BCU Bank, you will have a customer focused mindset, assisting our members with their everyday banking needs. Through having genuine, rich conversations you will identify members short- and long-term financial goals and make recommendations on suitable BCU Bank products and services.

• Making BCU Bank members feel welcome when they come into the Branch and providing a seamless member experience
• Accurate and timely processing of member cash and non-cash transactions
• Account maintenance and account opening
• Assisting members with their day-to-day banking needs
• Identifying opportunities from conversations with members to recommend suitable BCU products and services
• Completing rostered hours supporting the Contact Centre team with inbound enquiries from members
• Working toward individual and team targets and KPI’s
• Assisting and educating members on technological changes and enhancements within the bank
• Ongoing compliance and risk awareness within the Branch

This is a Permanent Full-Time position, working 75 hours fortnightly, based in our Macksville branch.   
 
 
What will you bring?

• A customer centric mindset at the core of everything you do
• Proven sales experience within a highly motivated customer service team
• Extensive customer service experience
• Strong numerical reasoning and accuracy
• Excellent communication and comprehension skills
• High level attention to detail and demonstrated risk
• Strong computer literacy
• A current Driver’s License, as you may be required to travel between Branches.

 
What we can offer you
 
There’s life at work, and life outside of work – and we understand that. P&N Group is committed to creating a satisfying and fulfilling working environment, offering employee benefits and development opportunities that reward and help you perform to your potential and expand your experience and learning. To help you live your best life through work, we offer an extensive range of employee benefits.
 

• Work for a national multi-brand, customer-focused organisation
• Enjoy flexible work arrangements
• An incentive scheme for exceptional performance
• Be supported with leadership and professional development
• 12 weeks paid parental leave for the primary care giver, and three weeks for the non-primary care giver
• Generous discounts on home loans, personal loans, insurance and other banking products and services
• Up to two weeks’ additional purchased leave per year
• Two days’ paid volunteer leave each year to use with a community partner of your choice
• An Employee Assistance Program

At P&N Group, we want to leverage the numerous benefits and innovative gains that a diverse workforce brings, and especially the high engagement that comes from a culture built on belonging and inclusion. We encourage people of all abilities, backgrounds, identities, ages, and cultures to apply.
 
If you need assistance or require flexibility to be able to fully participate in the application process, please email us at ***********@bcu.com.au To find out more about what it’s like to work with us, visit https://www.bcu.com.au/careers.
 
The closing date for applications is 04/04/2024.
 
Please note that candidate screening and interviews may be completed prior to advertisement closure date.