Address
Form of workWhat you can expect
- Meaningful conversations with members where you can make a difference
- Personal and professional development opportunities to launch your career
- Access to a range of corporate discounts which include JB HiFi and other retail outlets, gyms, restaurants, and hotels
About the opportunity?
You will join Territory Health Fund / HBF as a Part Time Member Relationship Consultant representing Territory Health Fund / HBF in the moments that matter to our members. This role operates within the Territory Health Fund Kiosk, situated in the Gateway Shopping Centre at Yarrawonga, as the first point of contact for member queries through channels such as face to face, phone, email, or online.
Fixed PART TIME office hours on a rotating fortnightly basis of 9am – 5pm.
Week 1 - Wednesday, Thursday, Friday
Week 2 - Wednesday, Thursday
Additional overtime opportunities to relieve the other team member for planned and unplanned leave at overtime rates. Please note, may be required to work some weekends and full-time hours for up to 2 weeks with notice in order to provide coverage.
You will undertake sales of Health Fund products and provide face to face service to our members which may include handling policy and product enquiries, handling claim conversations and submissions, complaints resolution and making membership changes. You may also be required to assist in external events to promote the Health Fund.
Let’s talk about you
Are you an energetic, collaborative team player? Do you have a natural ability to communicate, and are you compassionate? If you are – you could be one of our valued team members here at Territory Health Fund / HBF.
We are seeking individuals with a strong customer service focus preferable in retail sales. You will need to have solid computer literacy skills, and the ability to be adaptable and resilient – no one conversation is the same and can be challenging!
Don’t worry though, we don’t expect you to jump straight in. If successful, you will undertake fun and dynamic, fully paid training program provided over the first 6 weeks of your employment to give you the tools you need to start helping our members the Territory Health Fund / HBF way.
Ok, you know the details, now let’s talk more about benefits
Fully subsidised Gold Hospital Elevate Insurance Cover*
- 3 additional wellbeing days off a year (on top of our standard 20 days annual and 10 days personal leave)
- 2 volunteering days per year
- 14 weeks paid parental leave
- Access to corporate discounts across a range of gyms, retail, restaurants, and hotels
(Note: leave entitlements are pro rata. * After probation period)
Sound good? Let’s get into it - It’s simple and quick! Just click on the “Apply Now" button to complete your application.
