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Form of workIt’s an exciting time to join our organisation! In March 2023, two of Australia’s most successful member-owned banking organisations merged, to form Heritage and People’s Choice - Australia’s leading mutual banking organisation and a genuine, member-owned alternative to the major banks.
We exist to create a better future for our members and the communities in which they live.
We are 100% member owned, with approximately 720,000 members and 1,900 employees. We have dual head offices in Adelaide and Toowoomba, and 95 branches across South Australia, Victoria, New South Wales, Queensland and the Northern Territory, trading under two brands, Heritage Bank and People's Choice.
When you come to work at Heritage and People’s Choice, you’ll be joining a team of inclusive, friendly, and motivated employees who value making a difference every day for our members, community, and the planet. We are committed to creating an outstanding working environment where you feel supported, can continue to develop and are proud advocates of our members and our business.
About the opportunity
In recognition to providing a 24/7 National Contact Centre, we are on the hunt for Member Service & Sales Consultants to join our vibrant Contact Centre based in our Flinders Street head office on a full-time basis. In this role you will be taking calls from our existing, new and potential members from across Australia to help them with their banking and financial needs.
Joining a team that drives a supportive and inclusive culture with comprehensive and on-going training and development will set you up for success with our members. We know our people work hard for our members and so we also want to ensure you will have some fun along the way!
Our Contact Centre teams split their time working from home and in our Contact Centre in our Flinders Street head office, giving you flexibility and the best of both worlds.
We know the importance of being able to manage your finances on your own time, that is why we are passionate about being there for our members and offering core service hours between 07:00am- 11:00pm. We get that you have things to do on the weekend, so we share the love (and weekend shifts) around. Penalty rates apply for work on Saturdays and Sundays.
Enjoy the added benefit of flexible rostering options, allowing you to manage your work schedule in a way that suits your individual needs. We understand the importance of being able to balance your work and personal life, and we are passionate about supporting our team members in achieving this balance.
Key Responsibilities include:
- Providing exceptional service to our members over the phone and making it easy for members to bank with us
- Demonstrating care to our members when they need it
- Helping members by being a ‘guru’ on our products and services
- Identify opportunities to promote our products and services
- Referring members onto our home loan specialists or financial planners
- Empower members to use digital services
- Prioritising and completing tasks accurately and efficiently
- Navigating multiple contemporary systems and software
About you
Don’t worry if you haven’t worked in a bank before, we are on the lookout for passionate people with a drive to deliver an amazing customer experience every time.
In addition, you will thrive working in a fast-paced call centre environment and enjoy working in a dynamic team. If you have a positive attitude and are ready to learn new skills and develop your career with a market leader, then we want to speak with you!
Heritage and People’s Choice will provide a supported 6-week training program and the tools you need to make your job easier before you the hit the phones. Once onboarded and trained you will have flexibility to work from home.
Benefits of working for us
We believe the little extras can make a big difference in supporting your success. That’s why we offer great incentives and benefits including:
- Paid parental leave and special leave provisions
- Flexibility and hybrid working arrangements
- Employee banking benefits and discounted insurances
- Career development opportunities, and ongoing training, coaching and support
- A dedicated Employee Assistance Program for you and your family to access in times of need
- Paid volunteering days and access to a diverse range of community and charitable initiatives
If you’d like to seize this opportunity, click 'Apply Now’ and submit your application, including a cover letter and current resume by Friday 8th March 2024.
We are committed to diversity and inclusion and support candidate requests for adjustments to accommodate disability, illness or injury, to enable everyone to equitably participate in our selection process.
