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About the Role:
As the Member Services and Events Executive, you play a pivotal role within our organization, focused on enhancing the overall experience and value for members. This position is dedicated to supporting and delivering exceptional activities, including events and services that cater to the diverse needs and interests of members.
From supporting the member volunteer network, coordinating networking events and localized content delivery, to providing personalized support and resources, the Member Services and Events Executive ensures that members not only feel valued but also gain tangible benefits from their membership. By fostering a strong sense of service and consistently offering quality experiences, this role contributes to the growth and satisfaction of our membership, ultimately driving the success of our organization.
Team Purpose
The Global Member Experience Divisional team is dedicated to one overarching purpose: to ensure the consistent, equitable, and exceptional delivery of services whilst attracting the next generation of members. We collaborate widely to understand the specific needs of our diverse membership and work diligently to provide customized solutions and support.
Our goal is that every member experience has the highest level of satisfaction and derives maximum value for members. By consistently delivering on our commitment to excellence, we not only strengthen the bonds between our organization and members but contribute to the organization's growth and reputation as a trusted partner and resource within our industry.
About You:
This position would be suitable for candidates who have:
- An understanding of, or experience working with, Membership bodies
- Exceptional Customer Service and Customer Engagement experience
- Ability to build and maintain strong relationships with members and utilise demonstrable retention strategies and feedback management towards improving member satisfaction
- Strong, professional communication skills – face to face interactions, email, drafting customised and compelling messaging, agendas and minutes
- A qualification, preferably in a Business or Events discipline would be highly advantageous
- Demonstrable experience in events:
- planning, coordinating and executing networking events, conferences, webinars, workshops
- logistics, budget management, vendor coordination and attendee engagement
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Why we love working here:
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- We are a Values led organisation, we Create opportunity, Pursue excellence, Achieve together
- Monthly Health and Wellbeing sessions, weekly learning labs, generous reward and recognition program.
- The people, you'll work with like-minded and talented colleagues who aspire to be the best
- Our members, they are at the heart of everything that we do.
- Flexible work, come to our offices and collaborate with the team one day, work from home the next
- Busy, fast paced, and we are passionate about what we do
- Paid parental, volunteer, study leave and the ability purchase additional leave
- Annual incentive scheme
- Learning & Professional Development opportunities
- We are global, so global mindsets are encouraged
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About Us:
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CPA Australia is Australiaâs leading professional accounting body and one of the largest in the world. We have more than 172,000 members in over 100 countries and regions. Our core services include education, training, technical support and advocacy. CPA Australia provides thought leadership on local, national and international issues affecting the accounting profession and public interest. We engage with governments, regulators and industries to advocate policies that stimulate sustainable economic growth and have positive business and public outcomes.
We are values-based organisation underpinned by the CPA Australia Way, which is our commitment to each other and a way of working. It is the foundation of our success, experienced and lived by our people, and felt by members.
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How do I Apply?
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Click Apply Now to submit your application for this opportunity.
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To learn more about CPA Australia and other opportunities, please visit our Careers page at https://www.cpaaustralia.com.au/about-cpa-australia/work-with-us/careers
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