AddressRole Title:Membership Lead
- Customer focused role with leading membership organisation
- Part time, 3-4 days per week with scope for growth
- Onsite - Oakleigh location, near Chadstone Shopping Centre
- Supportive team and collaborative work culture
Our Organisation
Australian Childcare Alliance (ACA) Victoria is a peak body in Victoria’s early learning sector. We are fierce advocates for affordable, high quality and sustainable early childhood education. We provide support to members who own and run long day care services.
About the role
We are seeking a dynamic and proactive Membership Lead to oversee all daily membership operations at ACA Victoria. The Membership Lead focuses on efficient and successful member engagement, executing recruitment and retention campaigns, and driving engagement initiatives. The ideal candidate will be adept at preparing and analysing membership reports and industry data, and serve as the subject matter expert on our membership policies and database functions. This role offers potential growth opportunities, including building collaborative partnerships with corporate sponsors and establishing new external stakeholder relationships.
Key responsibilities include:
- Member services: being the first point of contact, managing the membership database, facilitating regular touch points and problem-solving member queries.
- Drive the development, implementation and processes to support the recruitment and retention of members
- Communicate effectively with members to meet their needs, leveraging an understanding of sector knowledge (desirable)
- Provide analytics and reports to stakeholders to inform continuous improvement in membership services
- Deliver agreed membership numbers and revenue in line with targets
- Travel to visit members as required
- Represent ACA Victoria at all functions and events
You will be an experienced administration/Membership Lead who has a passion for customer service. You will understand the customer journey, and be highly skilled in handling customer queries and problem solving their queries. Ideally you have proven experience in a peak body or membership organisation. You will be skilled at developing a rapport, be highly organised and have exceptional written and verbal communication skills. You will be happy to work onsite in Oakleigh with our small and friendly team. It is essential that you have a high level of proficiency in Microsoft office suite and have utilised a CRM in your previous roles.
What We Offer
- Competitive salary and benefits package.
- Opportunity for professional growth and development.
- A supportive and collaborative work environment.
How to Apply
If you are a motivated and organised professional looking to make a significant impact within a leading peak body, we would love to hear from you. Please submit your resume and a cover letter detailing your suitability for the role to **************@childcarealliance.org.au by 12th July 2024.
ACAV is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
