Metro Patrols Operations Manager

At NRMA Roadside we are proudly member-owned and one of Australia's most iconic and trusted brands. We are a voice for safer roads and are looking to attract purpose-led people to help lead the way to a sustainable electric future in motoring. As we advocate for change in government policy and support sustainable travel, together with us, you can get involved and create the future you want, helping the NRMA Group move Australia forward. 

This exciting role will see you accountable for ensuring continuity exists with our NRMA Patrol Roadside Assistance services delivered within the greater Sydney Metropolitan, Newcastle and Canberra area.

The key responsibilities of this role include leading strategic and continuous improvement initiatives, participating in forecasting and annual planning, as well as maintaining effective internal and external relationships, which extend to Union bodies, various internal working groups and senior leader engagement.

This position demands a high level of operational, strategic, commercial and people leadership skills, negotiation and influencing capability, attention to detail and a desire to meet targets and drive continuous improvement - all whilst ensuring the ongoing sustainability of the Metro Patrol network. 

You will not have any direct reports in this position but will support the overall operational and strategic function of the team. You will be expected to come into the office at least 3 days a week.
 

What you’ll bring:

• Exceptional Operational Leadership experience managing remote workforces- monitor and drive performance outcomes and achievement of operational targets
• Extensive experience managing teams governed by Enterprise Agreements (experience working within a unionised environment and/or contractor management is not essential but will be highly regarded)
• A hands-on leader who thrives in multi-tasking and is process focused
• Pragmatic approach to activity and delivery of real world solutions within a dynamic, often ambiguous environment
• Resilient by nature and ability to be an effective change agent to lead through a transformational landscape
• Business/commercial acumen combined with a developed financial and business skills
• Excellent interpersonal, conflict management and negotiation skills to work with stakeholders, resolve differences and facilitate decision making
• Exceptional and accurate data analytical skills combined with the ability to think strategically
• Strong time management skills and thrives when multitasking competing priorities
• Experience with Workers Compensation, LTI’s, performance management processes and cases will be highly beneficial
   

What’s in it for you?

To ensure our employees feel valued, empowered and celebrated we provide a range of employee benefits including:

• Progressive flexibility, leave and well-being benefits to balance all of life's priorities 
• Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts. 
• Complimentary myNRMA membership including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more 
• Discounts on all NRMA insurance products including car, home & travel 

Know you belong:

At NRMA Roadside, we celebrate and welcome differences and work together to create a respectful and inclusive workplace encouraging, supporting and celebrating the diverse voices of our employees. From First Nations peoples,to gender, age, ethnicity, sexual orientation and different abilities, we welcome people from all walks of life and embrace unique perspectives, better connecting us to the communities we serve. 

While we continue to commit to an inclusive, equitable and diverse workplace we are proud of our key achievements to date:    

• We made the 2022 AFR Boss Best Places to Work List 
• Recognised by Reconciliation Australia for our ‘Stretch’ Reconciliation Action Plan 
• Recognised by the Workplace Gender Equality Agency as an Employer of Choice for Gender Equality 2023-2025 
• Certified as a Family Inclusive Workplace 
• Awarded 2023 Australian Workplace Equality Index (AWEI) Bronze Employer & 2022 AWEI Most Improved Employer 

If you are ready to join a high performing team and make a real difference, we can’t wait to hear from you! Apply today!  

We kindly request no unsolicited resumes or approaches from Recruitment Agencies. The NRMA is not responsible for any fees related to unsolicited resumes.