Mobile Return to Work Specialist

Step into the world of Gallagher Bassett, where risk management becomes a canvas of possibilities. Join our growing team of dedicated professionals who guide those in need to the best possible outcomes for their health and wellbeing. As a steward of trust, you'll be part of a resilient team, armed with cutting-edge technology and a relentless pursuit of a better way. Together, we will redefine the boundaries of excellence and elevate the industry to unprecedented heights. GUIDE. GUARD. GO BEYOND.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.

• Individual development planning multitude of learning pathways and opportunities
• Organisation which celebrates collaboration and innovation
• Something for everyone - range of employee benefits, discounts and wellbeing programs

About the Role

As a Mobile return to Work Specialist, you will work face-to-face with injured workers, Treating Health Practitioners and Employers to support recovery and Return to Work during and after a workplace injury. You will also engage with the broader GB claims team members including Case Managers and Early Intervention Specialists to provide holistic support, coaching and mentoring relating to effective claims management strategies supporting recovery, Injury Management and Return to Work.

Through your Early Intervention and collaboration expertise, you will deliver a person-centered management approach that is also customer centric focusing on achieving exceptional recovery, Return to Work and customer outcomes in line with best practice.

This role is a customer facing role is open to applications Victoria wide, not restricted to Melbourne and surrounds. This position offers great flexibility to Work from home, mobile/in person, the office and on-site with your customers in a safe and sustainable manner.

You will add value to Gallagher Bassett across the following:

• Primarily providing face-to-face and some virtual intervention supporting Recovery and Return to Work service’s to injured workers and clients, with the objective of driving and improving Return to Work outcomes
• Identifying Biopsychosocial risk factors impacting Injured Workers recovery and Return to Work, and applying person-centred claims management to mitigate these risks
• Providing leadership in the form of coaching and mentoring to claims team members to influence positive and improved claims outcomes relating to recovery and Return to Work
• Utilizing Worker’s Compensation knowledge and skills in injury management in conjunction with exceptional stakeholder management skills to achieve optimal service and Return to Work outcomes
• Communicating strategically with all stakeholders. This includes upfront expectation setting and education regarding Return to Work obligations
• Facilitating stakeholder engagement including relevant workplace parties and treating health practitioners
• Providing exemplary client service
• Participating in claims review meetings as required

We’re interested in hearing from people who possess:

• Tertiary qualification/Return to Work Certification in an appropriate discipline and/or experience in a similar role in the Work Cover industry is essential to your success
• Leadership skills and ability to coach, mentor, lead conversations and influence outcomes relating to claims management and Return to Work
• Thorough practical understanding and experience in effective management of Return to Work
• Knowledge relating to common injuries, treatment options and medical terminology
• Demonstrated ability to provide excellent customer service to a wide range of clients and stakeholders
• Valid driver’s license and access to personal vehicle

What we can offer you:

• Attractive remuneration packaging & flexible work arrangements including Work from Home
• Paid Parental Leave
• Excellent working environment – our team at GB is renowned for it's dedicated and approachable people as well as its friendly, flexible and inclusive working environment which is built around great team support and rewarding opportunities;
• Exciting career – as our Company grows, so do the opportunities for our people;
• Opportunities for ongoing education and development through both external and internal programs delivered by our own claims training experts
• Service recognition awards; and employee assistance program for yourself and immediate family members.
• A dedication to your wellbeing through our peer support program, corporate health insurance discounts and wellness programs
• Additional purchased leave, novated leases, and access to the Gallagher Rewards Program (including discounts/cash-back for hundreds of retailers!)
• "Thank-You" additional leave days and company-wide celebrations to reward your hard work and dedication!

To Apply

If this sounds like an interesting opportunity to you – we want to connect! Click on Apply for this Job.

To be considered for this opportunity you must have right to live and work in Australia when applying.

Agency applicants will not be considered for this position.

Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply. As a member of the Diversity Council Australia, we recognise the importance of, and embrace diversity in the workplace. We will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business.