Are you passionate about cars or motorcycles paired with delivering exceptional customer service? Join Shannons Insurance in Heatherton and work with likeminded individuals.We're currently recruiting for specialists to join our team on Wednesday 15th May.We have two permanent full time shift options on offer. See below for more information.As part of your role, you will undertake 7 weeks full time, in office training at our Heatherton office to ensure you are set up for success! Following your training period, you will have a 50/50 split between working from home and working in the office.What you'll doAt Shannon's it's all about our customers and the positive impact we can make in their lives and communities. As a Motor Enthusiast Underwriter, you will be:
- Taking incoming calls from our new and existing customers
- Providing information and product knowledge to identify the right level of insurance protection to meet the customers requirement.
- Strive to make the complex simple whilst ensuring the customers' needs are met
- Share your passion for motoring and provide a unique service to ensure your customers can drive or ride forward with confidence, knowing they are covered by Shannons
- Permanent full-time role - see shift details below
- $61,262 + super (based on full time hours) + allowance on eligible shifts + performance-based incentives.
- A laptop to perform your role
- Comprehensive (fully accredited) and paid 6-week underwriter training
- Recognition and rewards for the genuine impact you will be making
- Social club activities and events
- Discounts and offers on a range of retail stores as well as banking and insurance products
- A range of flexible working and leave options, including 20 weeks paid parental leave and unlimited paid emergency response leave
- A full list of employee benefits can be found here -
- A genuine interest in cars or motorbikes is essential
- Excellent customer service skills
- Ability to build rapport with customers and drive solutions
- Ability to problem solve and make the complex simple for customers
- Demonstrated motivation to achieve and exceed targets
- High interest in developing your knowledge and generating ideas through innovative thinking
- High level of technical ability and navigating multiple systems
- Option 1: Sat*, Tues, Wed, Thurs, Fri - 37.5 hours per week - start window 8am-10am on weekdays and 9am on Saturday
- Option 2: Monday to Friday - 37.5 hours per week - start window between 9am-11am
- Option 3: Monday to Friday - 37.5 hours per week - start window between 8am-10am
- Home phone line or VOIP connection
- Internet connection
- Dual screens, mouse and webcam
- Ergonomic set up with desk and chair in a quiet, private space
- Anti-Virus Software