Museum Attendant / Front Of House

Join us at Bundanon as a Museum Attendant/Front of House, where you'll weave captivating stories about our exhibitions while ensuring every visitor feels welcomed and inspired.

About Bundanon

Bundanon is many things. An art museum embedded in the landscape. A wildlife sanctuary set on 1000 hectares. A gift to the Australian people. The vast array of experiences at this South Coast art destination means every visitor’s journey here will be different.

The establishment of Bundanon represents one of the most significant acts of philanthropy in the history of the arts in Australia. Arthur and Yvonne Boyd’s gift of Bundanon in 1993 was driven by a big vision, which has been built upon by subsequent acts of private generosity and government support, creating the cultural institution for artistic enjoyment and learning that thrives today in the Shoalhaven.

Our Mission - To operate the Bundanon properties as a centre for education, and for the development and display of practice in the creative arts across all forms, and in the natural and environmental sciences; to enable public access to the arts, landscape and associated narratives.

Our Vision - To share our unique cultural and natural landscape, to promote creativity, innovation and learning across the arts and sciences.

Purpose of the Position

The Museum Attendant/Front of House role ensures a seamless visitor experience. With excellent communication skills, the role attends, monitors and facilitates interactions between visitors and exhibits with ease. Capably navigating and anticipating visitors needs, the Attendant demonstrates strong knowledge of each exhibition and promotes the broader Bundanon offering.

Major Responsibilities

Visitor Engagement and Operational Support

• Enhance visitors’ understanding and enjoyment by providing clear and accurate information relating to current exhibitions, events and site, addressing inquiries and ensuring a positive experience for all visitors.
• Offer friendly and informative assistance to visitors, answering questions and providing directions.
• Demonstrate cultural sensitivity and professionalism at all times.
• Maintain a comprehensive understanding of Bundanon’s offerings, including its history, exhibitions, events, programs and accommodation
• Confidently deliver engaging tours to cater to diverse audience groups, from individuals to larger guided tours.
• Handle cash and card transactions for admission fees, event tickets, memberships, and merchandise with accuracy and attention to detail.
• Support the Visitor Services team by efficiently managing front desk operations and providing assistance as required across all Bundanon sites.
• Contribute to ongoing improvement by actively seeking survey responses from visitors to gain valuable insights and enhance the visitor experience.
• Actively engage in the sale of merchandise and provide excellent customer service in the retail shop.

People and Culture

• Contribute to a constructive culture.
• Work as part of a team, share ideas, experiences and knowledge.
• Collaborate to achieve enhanced goals and outcomes.
• Provide Event support as required.
• Seek new, fresh ways to approach work, solve problems, create and grow.
• Participate in all required meetings, planning sessions, performance agreement processes, training and team development activities.
• Ask for help, help others, seek to learn.
• Take action toward a safe and healthy workplace and wellbeing (self and others).

WHS

• Adhere to the WH&S responsibilities and standards(link)
• Participate in safety training programs, ensuring comprehensive understanding of emergency procedures and protocols.
• Maintain WHS proficiency, including First Aid certification
• Participate in regular safety inspections reporting any issues and contributing to a safe and secure environment.
• Promptly report any accidents, incidents, or near misses, and work collaboratively with relevant staff to prevent reoccurrence.

Selection Criteria

Essential

• Proven ability to deliver outstanding customer service, ensuring a positive and welcoming experience for visitors.

• Excellent verbal communication skills to engage with diverse audiences, including the ability to convey information about artworks and exhibits clearly.
• Demonstrated experience in processing transactions including handling cash, admission fees, memberships and merchandise sales.
• Sensitivity and respect for diverse cultures ensuring an inclusive and respectful approach in all interaction with visitors, artists and colleagues.
• Comfortable using museum software, point of sale systems and other technology for ticketing, information retrieval and communication.

Desirable

• Relevant education in art, museum studies, event management, performance or a related field.
• Knowledge or interest in contemporary art and art history, providing the ability to engage visitors in meaningful conversation about exhibits.
• Possession of a valid first aid certification or willingness to undergo first aid training.
• Ability to handle challenging situations or visitor concerns with effective problem-solving skills.

Why Join Bundanon?

• Opportunity to work in a unique cultural and natural environment.
• Casual/Part-Time employment type (Approx $30 + 25% Casual Loading)
• Professional development opportunities.
• Contribution to a constructive and supportive workplace culture.