National Workplace Lead

Company DescriptionAt Colliers, we are enterprising. What sets us apart is not what we do, but how we do it. Our people are passionate, take personal responsibility and always do what’s right for our clients, people, and communities. We accelerate their success by empowering them to think and act differently to drive exceptional results.With circa 9,000 experts in Asia Pacific, our enterprising culture and decentralised operating model allows us to act with speed in local markets, seizing opportunities to innovate and accelerate the success of our clients and our people.Job DescriptionColliers Workplace Management Services seeks an exceptional candidate to join our team, whose purpose is to build a sense of community, connection, and belonging through delivering best-in-class service within the workplace and it’s operations.Being led by the Head of Workplace Management, our National Workplace Lead will be the driving force behind our client’s workplace experiences. You will be a pivotal support and leader for our workplace teams for our client’s business groups, championing their workplace objectives and ensuring our service points efficiently delivered.Some of the key responsibilities will include:

• Collaborate with the workplace services teams to ensure aligned office operations. Meet evolving business requirements, delivering optimal efficiency and support.
• Build and maintain constructive relationships with suppliers and client stakeholders to guarantee seamless business-to-business service delivery.
• Lead the drive for continuous improvement in workplace management services by exploring contemporary solutions and engaging with diverse stakeholders during the operational discovery phase.
• Serve as the primary contact and escalation for the workplace managers located in Sydney, Melbourne, Brisbane and Perth. Develop and foster relationships to assist in the delivery of role expectations.

QualificationsYou will be an active communicator, innovative thinker and hold a level of property and leadership acumen. Providing excellent service, and ability to deal with a variety of issues concurrently comes naturally to you. As a collaborative and driven member of the operations team, ideally with experience within the administrational or property sector, we ask that you can demonstrate the following:

• Minimum 5 years of soft services or facilities coordination in a business-to-business, corporate, or other fast-paced setting.
• Demonstrated people management skills, and strong experience in leading and engaging a team especially remotely.
• Results-oriented with effective communication skills and impeccable organisation, paying attention to detail.
• Proficient in assessing and prioritising workload within strict deadline-driven or changing environments.
• Thrives on teamwork, collaborating to overcome obstacles and achieve collective success.

Additional InformationThis position is a full-time office-based role in Sydney servicing general office operating hours on a flexible roster (40 hours per week)Our commitment to providing a safe and secure work environment necessitates thorough national police checks. To support this screening, only candidates with Australian residency will be considered.This dynamic Workplace Leadership role is perfect for those seeking to leverage their extensive customer service expertise in a corporate setting. The position offers a broad spectrum of responsibilities, paving the way for numerous career advancement opportunities. Join our team and immerse yourself in a diverse and inclusive culture that celebrates success, values creativity, and fosters collaboration.