NDIS Operations Coordinator

Job Title: NDIS Operations Coordinator

Job Type: Full-time (Monday – Friday 8:30am – 4:30pm)

Location: The Jetty Village Shopping Centre, Shop G8/361 Harbour Dr, Coffs Harbour NSW 2450

Pay: $45 - $50 an hour, exclusive of superannuation

Reports to: CEO/Owner

About Complete Support & Co: 

We are a small NDIS Provider that has expanded and grown rapidly over the past year; therefore we are looking for a new addition to join our team and assist in coordinating the day-to-day operations of the business.

We provide a large range of quality services to our participants under the NDIS, such as Community Access, Personal Care, Gardening, Cleaning, Supported Independent Living, and Short & Medium Term Accommodation. 

We are looking for a dedicated, passionate, and hardworking allrounder who enjoys overseeing the operations of an office and ensuring compliance in alignment with NDIS Standards.

As a NDIS Provider we are passionate about what we do, like to think outside the box, go the extra mile for our participants, and work to the best of ability as a team to provide quality support to our participants and our amazing Support Workers.

The Role: 

This is an allrounder position where you will be assisting in a variety of areas. Your main duties will include:

• Supervise and lead a team of 30+ Support Workers and 5+ Administration staff.
• Ensure company compliance aligns with NDIS standards.
• Develop and implement Policies and Procedures.
• Uphold Work Health and Safety standards.
• Provide (paid) on-call support to staff and participants afterhours one week each month.
• Attend relevant events – network with stakeholders and market the company. (This may mean occasionally attending weekend events).
• Draft and manage Employment Contracts.
• Conduct staff inductions, including completion of relevant paperwork, and teaching them how to use our work app ‘Shiftcare’.
• Perform general administrative tasks, including managing phone calls, emails, etc.
• Assist with rostering as needed to ensure efficient staff allocation.
• Reviewing Participant Service Agreements and organising for participants to sign them.
• Creation of Supported Independent Living (SIL) Roster of Cares.
• Conduct participant intakes, including meet-and-greets and completion of relevant paperwork.
• Conduct regular staff meetings to foster communication and teamwork.
• Address and resolve staff and participant complaints in a timely and effective manner.

Skills & Experience:

Essential:

• Minimum 3 - 5 years of experience in a NDIS management-related role (i.e. Support Coordinator).
• Strong interpersonal and leadership skills – the ability to fit seamlessly into the team, diplomatic, friendly, and amiable.
• Face-to-face marketing skills for effective promotion and representation.
• Proven problem-solving abilities and forward-thinking mindset.
• Proficient in computer and technology use.
• Understanding of NDIS Guidelines, the SCHADS Award, and NDIS Pricing Arrangements and Price Limits.
• Willingness to travel (paid) if we expand.
• Class C Driver’s Licence.
• Working With Children Check (WWCC).
• Police Check.

Highly Desirable:

• Knowledge on Respites, SILs, STAs and MTAs.
• Qualification in Human Resources or a related field.

What we can offer:

The position offers a supportive and harmonious team, a competitive wage, beautiful/modern offices in a great location close to Coffs Jetty, and the opportunity to work a 4-day week for the right applicant.

If you would like any further information or if you have any questions, please email *******@completesupport.co, or call the office to speak with Charlie on (02) 6650 9***.