Network and Systems Analyst

About Us
Infinet is an award-winning IT integrator & managed service provider, based in Chatswood NSW, we specialize in providing comprehensive IT solutions to small and medium-sized businesses as well as enterprise class customers. Our company has been in operation for over two decades and we are committed to delivering excellent services and reference level solutions to our clients.

We take pride in our ability to provide high quality, customized solutions that meet the specific needs of each of our clients. Our team is composed of highly skilled and experienced IT professionals who are dedicated to ensuring that our clients' IT infrastructure is always operating at its best.

We work with a mix of local and global customers and closely with vendors like Microsoft, HPE, Fortinet, Cisco, and CheckPoint.

More information on us and who we work with can be found on our Linked In company page located here.

https://www.linkedin.com/company/infinet/

About the Role
We are seeking a skilled Network and Systems Analyst to join our team. you will be responsible for supporting end users, maintaining and optimizing our own and our clients network infrastructure. This includes monitoring IT infrastructure performance using NMS tools, troubleshooting issues, taking part in change management, provisioning new hardware for deploying by the engineering team and other standard duties.
 

Responsibilities:
· Troubleshoot IT issues and perform root cause analysis to identify and resolve problems as escalated from our 24x7 service desk teams (L1/L2) (during business hours).

· Installing, and servicing systems from multiple vendors, which include hardware, software, networking products, and operating systems.

· Collaborate with other IT teams to ensure functional integration of network infrastructure with other IT systems.

. Document configuration changes to ensure consistency and compliance with industry standards in our ITSM platform.

· Manage service desk tickets and ensure timely resolution within SLA framework and agreed KPI's

· Ability to work autonomously and as part of a team as this is a hybrid role.

· Willingness to travel (intrastate, interstate) from time to time to assist with project deployments.

About You:
· At least 2 years of experience in Network and Systems support.
· Good knowledge of network protocols, technologies covering switching, wireless, routing, VLAN's etc.
· Experience with monitoring tools and techniques
· Good troubleshooting and problem-solving skills.

· Be ITIL foundation trained.
· Good technical documentation skills including network diagrams (Visio, word and excel).
· Good communication and interpersonal skills.
· Relevant industry certifications are preferred 

What We Offer:
If you're passionate about tech and want to work in a dynamic and challenging environment, we invite you to apply for this position at Infinet. We offer competitive compensation, KPI bonuses, and professional development opportunities for growth. We foster an inclusive and supportive work culture.

We are a dog friendly workplace, so expect to see one or two dogs running around the office most days.

Other Information

To be considered for this role, you must have at least 2 years of local experience as an IT Support Technician, hold permanent residency in Australia, and possess a full driver's license. Background checks are required as part of the onboarding process and are repeated annually as part of the internal GRC (Governance, Risk, and Compliance) process.

Apply today and become part of our team!