Network & Security Operations Engineer

• #4 Best Place to Work in Australia 2021&2022. 
• Largest Australian IT Service Provider for NSW Government
• Work on latest technologies such as SDN (VXLAN, eVPN), Palo Alto, etc.
• Must be based in Perth - fully remote

About the company
  
AC3 is an Australian owned Multi-Cloud Solutions Provider with offices in Sydney, Melbourne and Auckland, servicing over 50% of the NSW Government and 1,200+ customers in Australia & NZ.
  
Our expertise:
- Cloud and infrastructure
- Cyber security
- Software and data integration.
  
We've been growing extensively over the recent years, won exciting projects and customers and are looking for more awesome tech lovers to join our family!
  
About the role
  
As part of our Managed Services practice, you'll join our talented Network & Security Operations Specialists Team and bring your expertise to provide network support to both AC3 and our customers and minimise risks.
  
Some of your responsibilities will be: 

• Manage, maintain and improve the Network services for AC3 and customer systems
• Monitor performance of key components, solutions and services
• Assist with compiling weekly and monthly reports on managed Networks as required
• Ensure that managed Networks meet or exceed operational SLAs
• Provide input into the design and implementation of technical solutions and services 
• Strong emphasis on dealing with customers and service management of tickets etc for incidents, requests, problems and change management.

Skills & experience  

• Previous experience working as a Network & Security Operations Engineer, with proven L3 troubleshooting skills
• Previous experience working for an MSP/IT Solutions Provider highly desirable
• Strong technical skills across
  • Cisco R&S
  • Palo Alto
  • F5 LTM/GTM
  • Aruba and Cisco wireless
  • Fortigate
  • AWS/Azure/VMWare Clouds
  • A plus: Juniper R&S and Voice technologies (a plus)
  • eVPN / VXLAN (a plus)
• Ability to work in a team and contribute positively to the AC3 service
  culture
• A good understanding of the challenges involved with providing multi
  tenanted services as a service provider
• Ability to troubleshoot complex issues in diverse network and security
  topologies
• Ability to effectively document implemented solutions
• Relevant industry certifications such as CCNP, CCDA, ITIL, etc.

Benefits  

• Exciting time to join an expanding Multi Cloud Solutions Provider with excellent reputation
• AWS Premier partner and Microsoft Gold & Tier 1 CSP partner
• Work with some of the brightest minds in the Industry
• Genuine flexible work environment (WFH & Office) - Flexibility on location
• 5 weeks annual leave
• Strong investment in training and upskilling - certifications paid for.
• $125,000 base + super + bonus + allowances + 5 weeks of annual leave 

Culture
  
As number 4 on Australia’s Best Places to Work 2021 & 2022 list, it’s clear that culture is a top priority at AC3 and we approach business with family values. We keep it simple and live by our fours ways of being:  

• Own It: If I say I’m going to do it, I do it. And I give it my all.
• Better It: I take the current status quo and make it better.
• Brave It: I listen, say what needs to be said, and do the right thing. Especially when it’s tough.
• Enjoy It: I take my work seriously, but don’t take myself too seriously.

We’d love for you to experience the AC3 way for yourself!
https://www.youtube.com/watch?v=jqlXk8T8Z3I
Additional information

• #4 Best Place to Work in Australia 2021 & 2022.
• Largest Australian IT Service Provider for NSW Government
• Work on latest technologies such as SDN (VXLAN, eVPN), Palo Alto, etc.