Noc Analyst - Day Shift

• Permanent day roster
• Global organisation
• Fantastic team

Network infrastructure monitoring and support to global customers - Operations focus – Network Analyst - NOC - Day Shift

• 12 months contract +
• Day Shift 6.00am to 6.00pm
• Sunday to Tuesday with alternate Wednesdays

Our client is a global financial institution and a highly recognised and respected brand.

This role is part of a recently stood up Operations Control Centre in Sydney, which is one of the 3 global NOCs

They are now looking for a Network Operations Analyst (NOC) to be part of their Network Operations team and be part of a true Global Infrastructure Monitoring and Support Operations function.

Substantial training will be provided to the selected individual and the role is to start asap

This will be a long term contract role - 12 months initially

The Operations Control Centre is 24/7/365, hence the NOC Analyst will be assigned to day shifts (6am to 6pm), including weekends. This particular shift will be Sunday to Tuesdays with alternate Wednesdays.

You will be expected to have a few years of commercial experience in a similar role, being a NOC Operator or Network Analyst supporting external customers, in a 24/7/365 environment.

Needless to say, apart from the technical skills required and listed below, you will be a natural communicator, with an outstanding phone manner and strong customer focus.

Summary of the Role

• Provide 24x7x365 technical operations support for global infrastructure;
• 3+ years commercial experience monitoring mission critical infrastructure and Incident and Change Management processes.
• Regularly perform data analysis to determine performance and identify areas of improvement.

Responsibilities will include:

• Incident, Change, and Problem Management
• Vendor management to ensure forward-progress managed Incidents and escalation
• Monitor the performance of traffic, systems, and central site processing, addressing anomalies detected or escalate
• Perform quarterly Releases and patch rollout and routing of central site and customer traffic

Requirements (please ensure you address the below in your ad response)

• Relevant IT Degree and or equivalent work experience in a similar environment
• Intermediate knowledge of routing, switching, tunnelling and MPLS
• Strong experience in performing post event/incident analysis
• Strong experience in at least 1 of these 4 skills: UNIX, OR Networking OR Mainframe(Production Control) OR ,File Transfer/Single or Dual Message; exposure to the other 3 areas would be highly beneficial
• Intermediate UNIX scripting and/or tool monitoring and/or JCL, MVS, batch scheduling or Tandem technologies – nice to have only
• Strong problem and troubleshooting skills.
• Just as important : Passion for learning and thriving in a fast paced environment and effective organisational skills. You will be expected to be a Team Player, resilient and able to work autonomously.

Sounds like you?

Apply to Silvia at balance recruitment