Address
Form of work- Be part of a high performing team
- Location: Melbourne
- 6 Month contract
The opportunity
The North Service Centre is responsible for servicing advisers and clients on the North Platform. The North Consultant role encompasses call centre responsibilities to deliver a superior level of service that consistently meets and often exceeds the expectations of AMP's advisers and clients. This is contingent contract role working at AMP.
About the role:
- Provide an elevated level of end-to-end customer service to North Advisers and Clients through handling inbound telephone.
- Respond to telephone enquiries with a keen sense of ownership and take appropriate action. This may involve chasing up.
- queries and customer/advisor chats and email
- Gain an in-depth understanding of the product and its administration.
- Possess an in-depth understanding of the product and platform.
- Conduct online training & coaching with Advisers & practice staff.
- Analyse difficult and new exceptions and queries to determine appropriate solutions.
- Manage complex queries and process exceptions.
- the correct answer or referring the issue to another area for action.
- Assist with testing website and administration systems when and if required.
- Assist with documenting procedures when and if required.
- Identify areas of improvement and assist in establishment of work practices.
- Provide problem solving capabilities to ensure implementation dates can be met.
- Analyses the cause of a customer's problem and assesses the appropriate course of action.
- tone and accuracy
- Ensure correct information relating to product design, legislation, procedures, and AMP Australia organisational knowledge.
- Adhere to relevant KPI's and service standards.
About you:
- Completed year 12 or equivalent.
- Diploma in Financial Planning highly regarded.
- Finance or commerce degree, or diploma, preferred.
- Adviser office experience, desirable
- RG 146 qualifications highly regarded.
Job specific capabilities required:
- Superannuation and regulation knowledge (desirable)
- Managed fund industry knowledge (desirable)
- Understanding of share market (desirable)
- Understanding of financial planning concepts (desirable)
- General knowledge of financial markets and investment assets (desirable)
- Experience in Platforms (desirable).
Working at AMP
We are transforming our business. We are looking for people with courage, accountability and integrity who inspire the same in others. If you are comfortable challenging the status-quo and perform at your best in an evolving and complex environment - we need you.
Wellbeing & Benefits
We invest in the health, wellbeing, and development of all our people including our contingent professionals, by offering a range of great benefits to support you be your best, professionally, and personally:
- Finance & investment assistance and opportunities
- Salary packaging and novated vehicle leases
- Employee Assistance Program - Benestar.
- Access to discounted health and wellbeing initiatives through Medibank.
- Access to a range of discounted offerings via an extra's benefits program.
- Networking / professional development opportunities and events
We review applications as soon as we receive them and if we find our ideal person, we may close the role earlier than the advertised close date. If you are serious about expanding your skills with AMP as a contingent professional, then please click on the apply link.
Agencies should note that unsolicited resumes will not be accepted for this position and AMP will not pay any fees related to resumes that are submitted directly to hiring managers and not through our approved process. Where appropriate, the AMP Team will work with our preferred panel of agencies to source candidates for roles.
