NSW TrainLink Onboard Roles - Grafton Station

NSW TrainLink Onboard Roles - Grafton Station Organisation/Entity:  NSW Trains Job category:  Call Centre & Customer Service Job location:  Grafton, NSW, AU, 2460 Job reference number:  91671 Employment type:  Permanent Full-Time Salary range:  $1191.9-$1441.05 Make an everyday difference in helping our NSW and interstate passengers travel safely as part of our NSW TrainLink onboard team. We’re expanding our onboard team, with multiple positions available across various levels of experience. In this role, you'll:   Passenger Attendant As a Passenger Attendant, you’ll work closely with your onboard team members to ensure passengers have a safe and enjoyable journey when they travel with us. You’ll be responsible for handling passenger requests, checking tickets, assisting with luggage, supporting the buffet service and maintaining train cleanliness. See Passenger Attendant role description Senior Passenger Attendant As Senior Passenger Attendant, you’ll support your onboard team members to deliver a great passenger experience. You’ll be a point of contact for your onboard team members in situations where passengers require extra assistance with a request or issue. You’ll also oversee the buffet service operations, assist with ticket transactions, and support the Passenger Service Supervisor across train safety, operations, and emergency procedures. See Senior Passenger Attendant role description   Passenger Service Supervisor As a Passenger Service Supervisor, you’ll lead the onboard team and oversee all aspects of customer service, train safety, security, operations, and emergency procedures. You’ll provide ongoing mentoring and support to your onboard team so that they’re well-equipped to deliver exceptional passenger experiences and uphold NSW TrainLink’s organisational values and behaviours in every interaction. See Passenger Service Supervisor role description   Location and Roster All roles are based at Grafton Depot and will require travel across regional NSW with overnight stays required for some travel routes and rosters. All roles work to a 14-day rotating roster that can include weekends and public holidays, plus additional hours where required.  More information - all roles Read through our Onboard team members candidate information pack to learn more about working as an onboard team member, working with NSW TrainLink and the recruitment process. About you We’re looking for people who can demonstrate: Strong communication skills – you’re able to tailor your communication style to people from all walks of life, be sensitive to the needs of others and provide clear and accurate instructions. Collaboration and teamwork – you can work towards a common purpose and goal within a team and communicate openly with your team members and leaders. Initiative – you're able to carry out your role responsibilities with minimal direction, look out for customers who may need help, and address issues quickly. Resilience – you’re prepared to sometimes handle challenging situations and work in a fast-paced and changing environment. You have experience with working…
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