AddressAbout this role
Great opportunity to join the I-MED Radiology team as our Seymour Office Supervisor!
Reporting to the Area Office Manager, and working closely with other Office Supervisors, you will be responsible for managing the daily clerical staff workforce requirements.
Based in our Seymour clinic, you will provide professional and operational leadership to a team of 3 clerical staff members, ensuring efficient and friendly services to patients, customers, referrers, and the community, whilst achieving cost and productivity targets.
As the clinic's Office Supervisor, you will proactively manage the appointment schedule in collaboration with the sonographers and radiographers to maximise productivity. You are an experienced customer service focused professional with previous people management experience and the ability to enable and empower the administrative team to provide quality service for our patients.
Key selection requirements:
The attitude to enable and empower the administrative team to provide quality service for our patients
The drive and ability to manage a clerical team in a fast-paced environment
Excellent interpersonal and communication skills, with the ability to be flexible to people's needs
Daily accountabilities will include:
Driving the delivery of high-quality reception services
Assisting the Area Office Manager plan and manage daily workforce requirements
Manage data and information accuracy in the clinic including invoicing and receipting
Provide clerical staff with ongoing and regular feedback, monitoring and coaching
Providing excellent customer service and patient care
Developing and maintaining strong working relationships with patients, referrers, staff and managers
To be successful in this role you will have:
Willingness to manage, coach and lead clerical / clinical staff
Ability to lead and drive the I-MED patient care and customer service standards
Excellent interpersonal skills and demonstrated ability to communicate effectively with patients, staff and other medical and non-medical personnel verbally and in writing
Ability to multitask and prioritise competing demands effectively
Confident with computers and IT systems
How do you apply?
If this sounds like you, please click the apply link and ensure you attach an up-to-date resume and confirm your preferred work type as either full time or part time.
Due to training requirements and on the job support, and to ensure you have enough contact time to master your role, we prefer that you have no planned extended leave for the first 3 months in the role.
To apply you must have unlimited, full permanent working rights in Australia.
Job details
Job Reference: I-MED/1004123 Employing Entity: I-MED Regional Pty Limited Location: Australia - VIC - Seymour Job type: Permanent FT Job Family: Medical Receptionist Date posted: 18-Jan-2024 Attachments: No File Attached
