Online Reference Manager

• Ongoing - Full Time - APS6
• $85,034 - $95,142
• Campbell, ACT

System
Classification

APS6 ($85,034 - $95,142)

The Role
The Online Reference Manager is responsible for the management and development of reference and information services, particularly digital, to internal and external clients of the Research Centre. They promote the Research Centre collections and services through public talks, both onsite and offsite, and tours of the Research Centre. The Online Reference Manager provides leadership in achieving team goals and offers advice and support to the Manager Information Services.

Core Responsibilities

• Provide leadership in the delivery of reference and information services, training and mentoring staff to ensure the delivery of high quality reference services in a multi-facetted reference environment.
• Manage the development of research tools and sources to encourage and support digital and information literacy in the community.
• Manage reference correspondence systems, evaluating, researching and developing them to ensure the systems continue to effectively support reference services.
• Manage the Family History Area volunteer service, recruiting and training volunteers to ensure they offer a consistent high quality customer service.
• Delivery of reference and information services, by participating in the reference roster, responding to high level correspondence and developing client programs.
• Devise and implement policies, strategies, systems and standards for the provision of information and reference services in the Research Centre’s reading room and for offsite clients.
• Promotion of Research Centre collections and services to contribute to the community’s understanding of Australia’s wartime experience.

Contact Information:

• For specific questions relating to this job vacancy, please contact: Jennie Norberry, (02) 6243 4***
• For questions relating to the online lodgement of your application, please email the Recruitment team via **********@awm.gov.au

Closing Date:
Applications close at 11:30pm, Friday 23rd February 2024 
For more details about the position and how to apply, please view the information pack.

The Memorial is committed to workplace diversity and maintains an environment that values the contribution of people from different backgrounds and experiences. The Memorial welcomes applications from Aboriginal and Torres Strait Islander people, veterans, mature age people, people from diverse backgrounds, and people with a disability.

Job Information Pack Opens in new window