Operational Communication Specialist

Come and join Australia's most innovative and dynamic home health organisation!

Five Good Friends was founded in 2017 as Australia’s first technology enabled and data driven home care provider. Built on a clear understanding of the customer and a resonate brand, Five Good Friends has grown to become a top 20 national provider of home care services in just under seven years. 

This role is responsible for managing the development and implementation of Operational Communications to Five Good Friends Members (Care recipients and their families), Helpers (Care workers), Third party partners (allied health and other service providers) and staff.  While an entry level marketing role, it is of great importance to the business and our customers. This role will provide the right individual with the opportunity to learn about our customers and brand. In this role you will work with senior stakeholders to develop a calendar and suite of communications that will keep our members, helpers, third party partners and staff informed of key activities, actions, and events. This will include updates on evolving natural disasters, through to annual changes in pricing. 

This is an ideal role for an aspiring and motivated marcomms professional seeking to grow their career and join a fast-growing innovative organisation that is delivering an important service to our community. 

Responsibilities

• Work collaboratively with the Marketing team and other senior stakeholders to produce and publish clear, concise, and engaging communications for a range of audiences.
• Tailor communication to a range of distribution channels including web, e-mail, sms, and social media. 
• Ensure planned communications are sent on time to the correct audience.
• Ensure all communications are correct, consistent, functional (e.g. working links) and grammatically correct.
• Ensure the tone of voice and language aligns to our brand identity.  
• Assist with other promotion and marketing across multiple platforms including events, online, social media 
• Undertake and support other tactical and branding marketing activities.  

Reporting & Analysis

• Monitor and report on campaign performance
• Analyse data for trends and opportunities to improve communication performance.
• Prepare and support quality audits with evidence of communication activity and effectiveness. 

Your Qualifications, Skills & Experience

• Degree in Marketing, Communications or other related fields eg Journalism.
• Exceptional communication skills with the ability to work collaboratively with senior stakeholders to ensure timely, effective, and targeted communications. 
• Detail-oriented with strong interpersonal capabilities and ability to work cross-functionally with others.
• Experience in or demonstrated competency to develop clear and concise Operational Communications. 
• Experience in or demonstrated competency to manage a complex communications calendar across various channels and business priorities
• Ability to take briefs or complex information and transform into engaging, easy to understand communications material.
• Tech savvy and highly capable, with experience using content management systems, and digital communications platforms. 
• Understanding of brand design principles and guidelines
• Basic graphic design and multimedia content creation is desirable.
• Innovative problem-solving and creative thinking skills.
• Ability or willingness to learn and adapt to new digital technologies and platforms as they emerge. 

About and pay and perks 

This is a wonderful opportunity for you to grow in your career.  Have the safety to ask questions and learn, but the autonomy to be creative.  You'll also working in one of the best places to work in the industry as proven by our placing in the Australian Financial Review Awards for ‘Great Place to Work.  A few more perks:

• We are prepared to offer a competitive salary package between $75,000 - $85,000 per year plus super, depending on your skills and experience.
• Receive a yearly $500 wellbeing allowance for anything that betters your life away from running shoes, remedial massages, gym memberships and dancing classes.
• Hybrid work offering - have the flexibility to work from home and the office.
• After your second year, you will accumulate an additional day of annual leave each year you are with us.  You'll also have the chance to purchase additional annual leave.
• Work in a gorgeous new office in a great South Brisbane location, close to public transport, parking and with active transport facilities.
• Get parental leave benefits – All caregivers eligible for the government's paid parental leave scheme will receive top-up wage payments. Additionally, primary caregivers will receive top-up superannuation payments for their first year of unpaid parental leave.
• Have access to one free Five Good Friends membership plan that covers the Care Management fees. You can use this for a loved one supported by Five Good Friends, worth more than $7000/yr.
• And… after five years of continuous service, you will receive a trip to Okinawa, Japan, the community that inspired the creation of Five Good Friends. Five Good Friends covers the costs of your return economy airfare, five nights in hotel accommodation and airport transfers.

How to apply

Please introduce yourself to our team by applying here along with your CV. Tell us a bit about yourself. We’d also love to hear your answers to these questions:

• Why are you considering working here and why now?
• Briefly describe some of the previous roles you’ve had and how you can leverage that experience to the role.