Operations Coordinator Infringement Services

Working for the Department of Transport (DoT) allows you to play a part in connecting the people of Western Australia. We are a progressive organisation. We are leaders in providing safe, accessible, sustainable, and efficient transport services and solutions that promote economic prosperity and enhance the lifestyles of all Western Australians.
At the Department of Transport, we foster collaboration, promote well-being, embrace adaptability, and support accountability to deliver exceptional services.
Collaboration | Wellbeing | Adaptability | Accountability
There has never been a more exciting time to join our team and be part of the future of transport!
We're looking for
A highly organised and self-motivated individual to join our Infringement Services team.
In this role you will assist and support the Manager Infringement Services on a range of matters regarding staffing levels and the required recruitment and retention strategies to maintain a competent workforce.
You will oversee and coordinate the day-to-day operations of the Infringement Services team, ensuring optimal resource allocation to deliver an exceptional customer experience. This will require the application of planning, forecasting, and scheduling processes to meet set targets effectively.
You will be responsible for ensuring the quality of employees' work to meet legislative requirements, generating reports using data, and offering administrative and project assistance as required. Additionally, you will contribute to the formulation of policies and procedures that align with contemporary business practices and be able to prepare and present statistical reports.
If you have great communication, interpersonal and coordination skills, a keen eye for detail, are a team player and have knowledge of workforce management and quality assurance practices then this is the role for you.
We are seeking a positive and approachable person who enjoys collaborating within a team. Your proactive approach and ability to remain agile in a high-pressure environment will be key to your success in the role.
As part of the transition of Infringement Services from WA Police to DoT you may be required to work from either Midland Infringement Management and Operations or DoT's Innaloo Tassels buildings for the period April-June 2024. Positions will be located at Tassels place in Innaloo from 1 July 2024.
About you
You will oversee and coordinate the day-to-day operations of the Infringement Services team, ensuring optimal resource allocation to deliver an exceptional customer experience. This will require the application of planning, forecasting, and scheduling processes to meet set targets effectively.
You will be responsible for ensuring the quality of employees' work to meet legislative requirements, generating reports using data, and offering administrative and project assistance as required. Additionally, you will contribute to the formulation of policies and procedures that align with contemporary business practices and be able to prepare and present statistical reports.
The attached Job Description Form (JDF) provides more information about the position. For further information we encourage you to contact Victoria Quinn, Manager Infringement Services on 0439 607 164.
This is a Full-Time Permanent opportunity.
As part of our team, you will enjoy

• A competitive salary, and 11% employer contributed superannuation and salary sacrifice options.
• Flexible work options with possibility working from home or alternate locations.
• Not just a job, but an opportunity to develop your career across other areas of transport.
• Support from your manager and team, we have a strong team culture and help each other achieve our customer service goals.
• Bright, modern facility close to transport links with a friendly team environment.
• Work for an innovative Government agency with limitless long-term career prospects.
• Generous leave entitlements including 4 weeks’ annual leave and 3 public service holidays each year. In addition, long services leave accrues every 7 years.

Our commitment to a diverse and inclusive workplace
The Department of Transport is committed to building a thriving workforce that reflects the diversity of our customers and our community. We encourage applications from every background, including Aboriginal and Torres Strait Islander people, people with disability, women, youth, members of the LGBTQIA+ community and people from culturally and linguistically diverse backgrounds. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process, please contact our Recruitment Team at or (08) 6551 6888.
Application Process
Please ensure you complete, sign and scan the Integrity Check Consent Form (refer attached) and submit it along with your application (the Integrity Check Consent Form is not required for current WA Police Force employees).
Apply online by clicking the ‘Apply for Job’ button (above and below) and provide the following documents in Word or PDF format only.

• A detailed CV that clearly outlines the skills and experience you have gained in relation to the job description; and
• A covering letter (maximum two (2) pages) outlining your relevant experience and what you can bring to this role.
• The CV must contain the complete names and contact information of two (2) referees who can provide feedback on the applicant's capacity to meet all the Essential Work-Related Requirements. At least one of the referees should be the applicant's immediate (most recent) supervisor/manager unless there are exceptional circumstances.

Please ensure you allow sufficient time to submit your application, as late applications will not be accepted.
The DoT may conduct further search activities or extend the closing date, if required to supplement the field of applicants.
Successful applicants will be required to provide a satisfactory National Police Clearance before commencing employment.
Subsequent Vacancies
Applicants found suitable but not recommended for this vacancy, may be considered for subsequent similar vacancies in the Department of Transport, in accordance with Part 2 of the Commissioner’s Instructions No. 39: Interim Arrangements to Fill Public Sector Vacancies.
Whilst new appointments may commence on a fixed term basis, there may be the possibility of extension and/or permanency in the future.